Description
position summary
complete end-of-day activities including posting charges to accounts running night audit backup and roll the date. Process all payment types such as room charges cash checks debit or credit. Process adjustment vouchers paid-outs correction vouchers and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station process requests for wake-up calls and advise guest of any messages. Complete the room rate variance report. Process all guest check-ins and assign room. Activate or reissue room keys using electronic key machine. Count bank at end of shift and secure bank. Balance and drop receipts according to accounting specifications. Set up stock and maintain work areas and inspect the cleanliness and presentation of all materials prior to use.
report accidents injuries and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move lift carry push pull and place objects weighing less than or equal to 25 pounds without assistance. Reach overhead and below the knees including bending twisting pulling and stooping. Stand sit or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by supervisors.
preferred qualifications
education: high school diploma or g.e.d. equivalent.
related work experience: less than 1-year related work experience.
supervisory experience: no supervisory experience.
license or certification: none
at marriott international we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.