Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services.
- responding efficiently and accurately to callers, explaining practical solutions, and ensuring that clients feel supported and valued.
- engaging in active listening with callers, confirming or clarifying information and diffusing angry customers, as needed.
- building lasting relationships with customers and other team members based on trust and reliability.
- utilizing software, databases, scripts, and tools appropriately.
- understanding and striving to meet or exceed department metrics while providing excellent consistent customer service.
- making sales or recommendations for products or services that suit client needs better.
- answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services.
- responding efficiently and accurately to callers, explaining practical solutions, and ensuring that clients feel supported and valued.
- engaging in active listening with callers, confirming or clarifying information and diffusing angry customers, as needed.
- building lasting relationships with customers and other team members based on trust and reliability.
- utilizing software, databases, scripts, and tools appropriately.
- understanding and striving to meet or exceed department metrics while providing excellent consistent customer service.
- making sales or recommendations for products or services that suit client needs better.
*requirements*:
- high school diploma or equivalent.
more education or experience may be preferred.
- exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- understanding of company products, services, and policies.
- proficiency with computers and strong typing skills.
- fluency in multiple languages may be desired.
- schedule availability.
benefits: our package includes competitive salary, 1 month of aguinaldo (christmas bonus),15 days' vacation, life insurance, food vouchers and work-life balance.
ria values diversity and is proud to be an equal-opportunity employer.
we provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
hoy en día la gente se mueve por un futuro mejor.
como empresa líder en la transferencia de dinero, ria se compromete a ayudar a empresas y particulares a prosperar mediante la transferencia rápida y segura de fondos a través de las fronteras a un gran valor.
nuestro trabajo consiste en hacer llegar el dinero de nuestros clientes, ganado con tanto esfuerzo, directamente a las manos de quienes más lo necesitan.
al ofrecer a nuestros clientes un servicio rápido, cómodo y seguro, hacemos llegar el dinero a donde importa de forma asequible.
contribuimos a ayudar a comunidades, familias y personas a salir adelante.
somos personas al servicio de personas y nunca, nunca lo olvidamos.