We are looking for a collections specialist to manage and recover a portfolio of over 160 active corporate accounts.
this role focuses on overdue debt recovery and requires strong skills in payment reconciliation, historical payment integration, and direct b2b negotiation.key responsibilities- manage assigned portfolio with a focus on reducing delinquency and recovering overdue debt.
- perform complex reconciliations and integrate historical payments.
- track each account in the collections system and crm (preferably axapta).
- follow up actively on accounts over 90 and 180 days past due.
- resolve account discrepancies, billing issues, credit notes, and re-invoicing (via docuware).
- generate and send monthly account statements.
- negotiate payment plans and commitments with corporate clients.
- monitor and follow up on payment promises to ensure compliance.
- maintain updated customer guarantees (e.g., promissory notes).
- generate cep complements for correctly applied payments each month.
- collaborate with internal teams to resolve disputes and improve customer satisfaction.
- identify upsell opportunities not detected by the sales team.
- comply with ricoh's global standards, information security, and business continuity policies.ideal candidate profile- degree in business administration, accounting, finance, or related fields.
- minimum 2 years of experience in corporate credit and collections (b2b).
- proven experience managing 160+ active accounts.
- strong knowledge in reconciliation and integration of old payments.
- proficient in intermediate to advanced excel.
- experience using crm systems.
- conversational english is mandatory.what we offer- base salary
- full legal benefit and superior benefits including life insurance, major medical expenses insurance, grocery vouchers, and more
- direct contract