OVERVIEWThe Head of Collections is responsible for performing loss mitigation and recovery activities regarding delinquent or charged-off accounts in accordance within the legal guidelines, including related state and federal regulations. This position is typically aligned with the routine outbound collections calling and field visitation process and frequently requires guidance on non-routine situations; ensures attainment of individual, department wide goals to minimize loss and enhance loss recovery. Creates strategies in driving the collection activities by utilizing various systems and methods.JOB OBJECTIVETo control and manage debt within the country.To provide guidance and support to the team in pursuit of goalsDevelop and enforce collections policies and procedures.Develop and monitor high quality staff.PERFORMANCE MEASURESProvision Movements and Bad Debt Charge associatedPortfolio Roll rates% of Accounts considered Good, Doubtful and High RiskPayments received in month as percentage of installments / payment dueCollection performance (Volume and Value) of Field CollectionTurnaround and closure of outstanding Audit issuesREPONSIBILITIESDevelop and implement collections strategies that are tailored for specific customer segments.Undertake customer segmentation.Provide MIS, tracking performance, customer segments and portfolio rates.Advanced practical knowledge of Auto Dialer System and IVROversee the calling, tracing and collection of dues.Problem solving & trouble shooting of collection issuesOversee and manage staffing matters.Liaise with other operating departments on issues and problems.Ensure internal policies and procedures adhere to legal and regulatory requirements.Ensure business practices achieve service quality standards and conform with internal policy requirements.Provide feedback to management on process improvements for the collections functionMonitor and review the overall performance of branches and implement interventions where necessary.Monitor and supervise Collection Reports on a regular basis.Conduct scenario analysis for issues that may potentially impact the businessOrganize collaboration with Collection agencies, Implementation of proper placement strategy and performance measurementQUALIFICATION AND REQUIREMENTProven track record in managing the collections function.WA knowledge (mailing strategy, experience working with providers )Experience in automating processes (collector robots, dialers )Experience with collections agenciesExperience as a Debt Collections Manager within Financial sector (banks, fintech etc )Customer service oriented.Between 3 to 5 years experience in a lending organization with at least 3 years in a managerial capacity.Degree holder or higher education levelProficient in written and spoken EnglishTrial period: 6 months
📌 Gerente de Cobranza Bilingüe
🏢 Benito Juárez - hace 9 minutos
📍 Benito Juárez