Role: Director Of Operations – Full TimeStart Date: ASAPApply HereSalary:USD 5,000–USD 7,000 / Month (based on profile, experience and potential)Other Benefits: Medical insurance and more TBD (single basis)Location: Playa Del Carmen, MexicoAbout Our ClientNestled in the heart of Playa Del Carmen, our client is a boutique hotel resort that offers a unique and luxurious escape, combining exceptional service with the beauty of the Caribbean.
They pride themselves on delivering unforgettable experiences to their guests and maintaining a high standard of excellence in every aspect of their operations.Position Overview:We are seeking an experienced and dynamic Consultant Director of Operations to oversee and enhance the operational efficiency of our boutique hotel resort.
The ideal candidate will have a robust background in managing hotel operations internationally, with a proven ability to lead teams and optimize performance in a luxury setting.
Fluency in both English and Spanish is essential to communicate effectively with our diverse team and clientele.Key Responsibilities:Operational Management: Lead and manage all operational aspects of the hotel resort, ensuring smooth day-to-day operations and exceptional guest satisfaction.
This includes overseeing front desk, housekeeping, food and beverage services, and maintenance.Strategic Planning: Develop and implement strategic plans to improve operational efficiency, guest experience, and overall performance.
Analyze current operations and identify areas for improvement.Team Leadership: Provide guidance and support to department heads and staff, fostering a positive work environment and ensuring high standards of service.
Conduct regular performance reviews and training sessions.Financial Oversight: Monitor and manage budgets, financial performance, and cost control measures.
Develop financial strategies to optimize profitability and operational sustainability.Guest Experience: Enhance the guest experience by ensuring that all services meet the highest standards of quality and addressing any issues or feedback promptly.Compliance: Ensure that the resort complies with all local regulations and industry standards, including health and safety requirements.Vendor and Stakeholder Management: Oversee relationships with suppliers, vendors, and other external partners to ensure high-quality service and cost-effectiveness.Marketing and Sales Support: Collaborate with the marketing and sales team to support promotional activities and strategies that drive occupancy and revenue.Qualifications:Fluency in English and Spanish: Exceptional verbal and written communication skills in both languages are essential for interacting with guests, staff, and stakeholders.Experience: Minimum of 7-10 years of experience in hotel operations management, with substantial experience in managing operations overseas, particularly in luxury or boutique settings.Leadership Skills: Proven track record of effective leadership and team management, with the ability to inspire and motivate a diverse team.Financial Acumen: Strong understanding of financial management, budgeting, and cost control in a hospitality context.Problem-Solving Abilities: Excellent problem-solving and decision-making skills, with the ability to handle complex situations with diplomacy and efficiency.Cultural Sensitivity: Experience working in multicultural environments and understanding of local customs and practices in Mexico.Educational Background: Bachelor's degree in Hospitality Management, Business Administration, or a related field; advanced degrees or certifications are a plus.Apply This JobReturn To Jobs
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📌 Mexico – Operations Director (Hospitality) – Playa Del Carmen
🏢 Signature Fze
📍 México