The account manager will have overall customer success responsibility for assigned accounts, with a focus on account retention, customer satisfaction, and managing client relationships. This multi‑faceted role is responsible for developing relationships with our hr customers in the area of talent mobility and career coaching, and providing sales support.this role will partner with internal sales and customer success leaders and work closely with multiple randstad risesmart stakeholders including sales leadership, practice, product, marketing, ops & delivery, finance and global region leads.what you will dodevelop strong relationships with customers, providing guidance and support for all talent mobility needs (career development, redeployment and outplacement) to include planning, implementation, and reportinginsure compliance with executed contract/amendmentsmonitor participant and customer surveys ensuring expectations are consistently being met or exceeded, follow-up on all potential issues for resolutionsolicit customer input on current products, services & tools, collect customer insights on customer needs and wants, provide feedback to the product teamconsistently use creative thinking for potential improvements for programs, processes, resources/tools, etc.manage contracts renewal or expansion process and opportunitiesprovide reporting and manage all communications with assigned portfolio of small business customerspartner with billing team to ensure accuracy of invoicing and support collection of past due a/rmeet and exceed relevant kpi’s including but not limited to client retention and npsskills you will need5+ years of account management experience with track record for providing exceptional experience and building trusted relationshipsexperience managing relationships with human resources stakeholders highly desirablenative‑level fluency in both written and spoken englishfluent in both spoken and written in french/ spanish (preferred)strong written and verbal communication and presentation skillsexcellent presentation skills; experience delivering virtual presentations to key customer stakeholdersexperience managing accounts from implementation to ongoing account managementself‑motivated and highly accountable with ability to work remotely is requiredflexible, adaptable and embrace working in growing and constantly changing environmentpassionate to provide excellent service to customers, participants and colleaguesexperience in talent mobility (outplacement, learning & development, coaching, redeployment or human resources) a plustechnically savvy with ability to learn new technologies quickly; must be adept at google suite (particularly docs, slides and sheets) and salesforce (a plus)what’s in it for you?Competitive compensation, comprehensive health benefits, 401k (with match!), and stock purchase planexcellent work environment with an award‑winning culture, best places to work, great rated, fortune’s “100 best companies for women,” and check out our glassdoor rating of 4.0!Opportunity to grow and contribute to randstad risesmart's continued successrandstad risesmart is proud to be an equal opportunity employer.
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