Technical helpdesk troubleshooter page is loaded## technical helpdesk troubleshooterlocations: pueblatime type: temps pleinposted on: offre publiée aujourd'huijob requisition id: r0654195*founded in 1910,*is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an*leader with repeated recognitions by*, corporate knights for clean capitalism and others.*are you ready to make your next career move tojoin our team as our *technical helpdesk troubleshooter for kone mexico based in puebla*as our *technical helpdesk troubleshooter,* you will play a key role in providing expert technical assistance to our front lines teams, ensuring that maintenance operations run smoothly and efficiently across kone mexico.you’ll act as the first line of remote support, helping technicians diagnose issues, identify root causes, and define effective corrective solutions.in this role, you will support spare part identification and contribute to defining proximity stock requirements for new lift information systems (lis). You’ll also collaborate with the 24/7 connected services and operations center teams, providing analytics and assistance in configuring and repairing krm devices and connections to ensure system reliability and performance.you will log all support cases in the technical help desk (thd) tool, directing or escalating them to the appropriate experts when necessary, and creating knowledge base articles to strengthen the organization’s shared technical expertise.training will also be an essential part of your role. You’ll provide coaching and technical guidance to local technicians during site visits, as well as deliver scheduled training sessions in collaboration with local training centers to reinforce field competence and best practices.quality and safety will remain at the heart of your work. You’ll create quality reports following remote or on-site support, identify recurring issues and their root causes, and recommend corrective actions through established kone processes—such as updates to training materials, guidelines, or field letters.committed to upholding kone’s safety culture, you will ensure that all activities follow global and local safety standards. You’ll promptly report any safety concerns and, when necessary, stop installation or lift operations to prevent risks or violations.*we have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because*:*• we value your authentic self*• diversity, equity and inclusion is embedded in our strategy and values*• collaborative, creative and supportive work environment*• passionate about safety, quality and innovation*• we care about the communities where we live and work*just some of our many benefits include:*• competitive salary*• opportunities to learn and grow*• comprehensive health and wellness plans for the entire family*• more benefits than required by law*come share your passion and energy to make a positive impact at kone for our customers and your !*we are an equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.*chez kone, nous nous attachons à créer une culture de travail innovante et collaborative, dans laquelle nous valorisons la contribution de chaque individu. L’engagement de chacun de nos salariés est au cœur de notre démarche collaborative et nous encourageons la participation de chacun ainsi que le partage d’informations et d’idées. Nous nous engageons au quotidien dans une démarche durable et responsable, s’appuyant sur des pratiques commerciales éthiques. Nous développons une culture basée sur la confiance, le respect et le travail en équipe ainsi que sur la reconnaissance de la performance individuelle. Rejoindre kone, c’est rejoindre une entreprise ou il fait bon vivre, respectueuse de la qualité de vie de chacun de ses collaborateurs. Nous sommes fiers de proposer des parcours de carrières riches en expériences et opportunités qui vous aideront à atteindre vos objectifs professionnels et personnels.en savoir plus sur #j-18808-ljbffr