Link-worldwide in mexico is seeking a director of global workforce management & optimization.
this role involves leading workforce management capabilities across the americas and supporting global standards.
the director will work closely with member services engagement directors to optimize operational performance across contact centers in guadalajara and queretaro.the ideal candidate will have extensive experience in workforce management, strong leadership skills, and the ability to influence operational strategies effectively.
this back office position requires a comprehensive understanding of wfm systems.
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