Join to apply for the foc: operations associate for t-mobile role at compucom 3 days ago be among the first 25 applicants why compucom? Compucom systems, inc. provides end-to-end it managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that act like an owner, do the right thing, and have fun doing it! The operations associate will monitor high priority tickets and escalate as necessary until the ticket life cycle is completed. Must have technical proficiency in more than one (or all) of compucom's ticketing systems: clarify, service now, remedy, clearvision. Outstanding customer service orientation. Responsibilities monitor high priority tickets and escalate as needed until the ticket life cycle is completed be proficient in client ticketing systems (clarify, service now, remedy, clearvision) perform revision, documentation, and correction of client tickets, and dispatch to level 2 or the field communicate clearly and effectively with the client and pmo to ensure quality and timely resolution qualifications excellent english skills (above 85% conversational) process- and results-oriented excellent multitasking skills ability to work without direct supervision and complete tasks on time responsible with a sense of urgency call ownership desired: clarify knowledge hardware: basic knowledge of desktops, laptops, and laser printer components; ability to identify and troubleshoot common hardware issues service desk or customer service experience over the phone with us clients is mandatory desired: familiar with ticketing systems and knowledge databases *if you are interested, please send your resume in english equal employment opportunity compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. Seniorities entry level employment type full-time job function management and manufacturing industries: it services and it consulting referrals increase your chances of interviewing at compucom by 2x mexico city metropolitan area 3 weeks ago we’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of ai. J-18808-ljbffr