## service desk analyst iapplyremote type: onsitelocations: chihuahua, mexicotime type: full timeposted on: posted todayjob requisition id: r *job description*service desk analyst i*the *service desk analyst i* is responsible for providing customer service and technical support by analyzing and resolving issues via phone and email. The analyst will handle the initial contact with users and will identify, investigate, and resolve technical problems related to hardware, software, printers, and other peripheral devices.*responsibilities* act as the primary day-to-day point of contact for all users; escalate incidents when necessary to the systems analyst ii.* perform basic configuration of equipment and peripherals for knowledge articles or training materials.* respond to requests received through the it ticketing system, by phone, email, and occasionally in person. All requests must be logged as incidents in the ticketing system for tracking and reporting purposes.* resolve username and password issues, uninstall/reinstall basic software applications, and verify proper hardware and software configuration.* continuously develop and maintain technical skills through training and research to ensure a high level of quality in customer technical support.* review and monitor printers.* review and monitor production computers.* perform preventive maintenance on plant equipment.* configure level 1 radios and peripherals.* monitor print servers.*requirements* education: bachelor’s degree in information technology, communications, or a related field.* basic knowledge of ticketing systems and slas.* knowledge of microsoft operating systems.* experience in technical support and end-user support.* knowledge of hardware, software components, and their configurations.* basic knowledge of printers.* ability to collaborate effectively with team members and other departments.* excellent user/customer service skills.
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