Welcome to
ingenico
ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, isvs, payment aggregators and fintech customers our world-class terminals, solutions and services enable the global ecosystem of payments acceptance.
with 40 years of experience, innovation is integral to ingenico's approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At ingenico, trust and sustainability are at the heart of everything we do.
about the role & team
responsible for managing the delivery and support of ingenico solutions to customers and partners: terminal estate manager (tem), manage 360 (m360) and others.
what you'll do
* provide ongoing support for customers using hosted or licensed ingenico solutions for device management – upgrades, troubleshooting, configuration and boarding.
* support installations for clients using licensed versions of the solution. Such installations require experience with backend technology options, including networking, load balancers, firewalls and network segments, operating systems, databases, network file systems.
* testing and working with support team designing test matrix to ensure the proper functionality of the custom solutions.
* provide an overview of the solutions (tem, m360), training and walkthrough for clients as well as internal teams.
* running reports from tem.
* guide/train customers on bulk boarding of devices.
* shell scripting for different functionalities and custom components.
* database management: back up, clean up and monitoring of the health and capability of the databases.
* linux and windows server management.
* assist licensed customers with elk stack (elasticsearch, logstash, kibana, etc.), that is used for management of advanced tem features.
* perform other job-related duties as assigned.
about your skills
* well-versed in english and spanish languages.
* experienced in networking, operating systems, databases.
* must have sql (postgresql, mysql) and a scripting language (python, javascript, typescript).
* experience in working with xml and json based files payloads.
* windows, linux, tomcat/apache server management.
* familiar with configuration of firewalls, load balancers, etc.
* understanding of cloud technologies.
* ability to work collaboratively with other departments to resolve complex issues.
* quick learner, analytical, with self-motivation skills.
* degree in computer science/ electronics engineering.
* problem solving experience.
* experience / ability to work with international teams (english is must).
* proven communication skills (sharing technical information or requirements with non-technical people).
nice to have
* virtual machine management.
* understanding / familiarity with cloud platform management and cloud component troubleshooting.
* java/ kotlin.
aap/eeo statement:
lngenico provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.
reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.