Banamex assistant vice president fraud prevention customer experience
the fraud ops manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to develop fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the operations - services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.
responsibilities
* manage a team, the budget and planning
* analyze fraud trends, conduct investigative research into fraud behavior and losses to determine the nature of fraud patterns
* manage department projects and processes, including data sampling, modeling design, modeling development, validation, and implementation
* lead modeling and analytical projects through completion
* evaluate subordinates’ performance and make recommendations for pay increases, hiring, terminations, and other personnel actions
* provide evaluative judgment based on information analysis in complicated and unique situations to solve complex issues
* ensure delivery of end results and contribute to the formulation of procedures
* solve complex authorization-level fraud prevention and loss control issues with significant cross‑departmental and departmental impact
* recommend and implement new work procedures and address and resolve exceptional or unusual issues
* partner with the operations team and other departments within fraud prevention and business
* contribute to the development of new techniques and processes for the area or function
* serve as an expert in fraud prevention and authorization levels, overseeing a segment of the workforce
* evaluate moderately complex and varied issues with substantial potential impact
* assume informal or formal leadership role within teams, and coach and train new recruits
qualifications
* 5‑8 years of experience in a related role
* demonstrated ability to filter, prioritize and validate potentially complex and dynamic material from multiple sources
* ability to persuade and influence others and negotiate with third parties
* consistently demonstrates clear and concise written and verbal communication
* demonstrated ability to remain unbiased in a diverse working environment
* intermediate to senior level experience in a similar position preferred
* proven experience in the investigation and fraud claims process
* experience in trend analysis and alerts in early fraud detection
* experience with card transaction authorization and compensation processes
* proficient in microsoft office and access
education
* bachelor's degree (university degree) or equivalent experience
* specialized bachelor’s degree in finance, marketing, actuarial science, international business, or business administration is a plus
job family group: operations - services
job family: fraud operations
time type: full time
eeo statement: citi’s eeo policy statement and know your rights poster are available for applicants.
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