*responsibilities*:- manages one or more teams that support a segment of aged debt (recovery)- manages occasionally complex and variable issues with significant departmental impact- shares responsibility for budget, policy formulation and planning; develops recovery strategies to limit portfolio foreclosures, repossessions, bankruptcies, etc.- manages all training and development needs for assigned personnel- evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, staffing etc.- applies in-depth understanding of how areas collectively integrate within the sub function as well as coordinate and contribute to the goals of the entire function; and, requires basic commercial awareness- demonstrates a comprehensive understanding of how own area collectively integrates to contribute to achieving overall business goals- provides evaluative judgment based on analysis of factual information in complicated and unique situations- ensures essential procedures are followed and contributes to defining standards- required to persuade and influence others; may negotiate with external parties*qualifications*:- 6-10 years prior experience- excellent customer service skills*education*:- bachelor's/university degree, master's degree preferredthis job description provides a high-level review of the types of work performed.other job-related duties may be assigned as required.- preferentemente experiência en cobranza del portafolio de pyme, empresarial o cartera hipotecaria.- experiência en recuperación extra- judicial y judicial.- experiência en manejo y administración de proveedores externos (agencias de cobranza y/o despachos jurídicos de cobranza)- deseable experiência en venta de cartera.- experiência en manejo de equipos (25 personas internas y 20 proveedores externos),- escolaridad: abogado (indispensable titulado).- inglés intermedio.*job family group*:operations - collections default- *job family*:recovery/write-offs- *time type*:full time-- view citi's _eeo policy statement_ and the _know your rights_ poster._