About the role as the learning & development manager of our luxury resort, you will lead the learning strategy that empowers our colleagues to deliver exceptional service and embody our brand culture. You will oversee the complete operation of the learning & development department, ensuring that every training initiative aligns with operational needs, guest expectations, and company values. Key responsibilities - lead and manage the daily operations of the learning & development department. - monitor and control all departmental training hours through the lms, ensuring accuracy and timely reporting. - maintain and update all personal development plans (pdps), ensuring alignment with individual goals and departmental objectives. - conduct training needs analysis (tna) to identify development priorities across all departments. - design, implement, and evaluate training programs that enhance service excellence and brand standards. - deliver onboarding programs, leadership training, and corporate learning modules. - oversee external internship programs and partnerships with academic institutions. - manage employee certification and re-certification processes. - support and follow up on action plans resulting from: performance evaluations, goal settings - collaborate closely with department heads to ensure training plans support operational and service goals. - maintain accurate training records, dashboards, and documentation for audits and management reviews. - promote a learning culture that drives guest satisfaction, colleague engagement, and operational excellence. About you you are a dynamic and creative professional who believes that learning should be inspiring, purposeful, and fun. You see every interaction as an opportunity to grow others — and yourself. You thrive in an environment that values innovation, excellence, and collaboration. You bring energy, curiosity, and a strong sense of ownership to everything you do. You love turning ideas into impact learning experiences that elevate people and performance. #j-18808-ljbffr