*about us*
helpware is a technology-driven company with offices in the usa, ukraine, mexico, and the philippines which provides customer experience & operational support for modern companies.
our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
our guadalajara, mexico team is growing and we're looking for experienced customer experience associates to join our helpware team.
*position overview*:
our client is an online grocery service that delivers modern, healthy food with recipe and meal planning support.
our client's mission is to help people feel their best by making it easier to shop for, cook, and love healthy food.
in addition to offering a curated selection of modern brands, our client develops its own in-house line of innovative healthy products—like black bean brownie batter (women's health snack week editor's pick *)—and is challenging the traditional cpg model by building a customer-driven innovation platform to push outdated american grocery offerings into the 21st century.
*primary responsibilities*:
- maintain constant communication with our customer service manager to identify customer pain points.
- collaborate with customer service colleagues to identify and track issues & trends to improve the customer experience.
*qualifications*:
- *to live within guadalajara's metropolitan zone*:
- c1 in written and verbal english
- 1-3 years of experience in a customer service role at an e-commerce company, start-up and subscription experience is a plus
- the ability to work evenings and weekends is highly preferred
- experience with zendesk is a requirement
- exceptional and empathetic written communication skills
- ability to learn multiple internal systems and processes quickly
- detail-oriented with a deliberate pace
- emotionally intelligent, solution-oriented communication
- a love of learning and the ability to keep up with a constantly changing environment
- a motivated, positive, and selfless attitude
tipo de puesto: tiempo completo
beneficios:
- descuentos y precios preferenciales
- programa de referidos
- seguro de gastos médicos mayores
- trabajo desde casa
tipo de jornada:
- turno de 8 horas
pregunta(s) de postulación:
- vives actualmente en la zona metropolitana de guadalajara?
idioma:
- inglés (obligatorio)
lugar de trabajo: remoto híbrido en *, villa la cima, jal.