Overview:*recruiter*: manuel garcia*hiring manager*: maria esperanza cruz*level*: staff ivgeneral- taking orders from canada distributors in *spanish, english and french*:- order tracking- follow up on canada ´s distributors needs in spanish, english and french regarding distributor relations and order support.- follow up with distributor ´s complaints, requirements, and inconveniences until resolution.- provide service via chat for distributors from canada in spanish, french and english, updating personal information and supporting distributors with the necessary information to help their business growth.functions and responsibilities- track member ´s orders showing with empathy and good service.- document any adverse event reported by a distributor and continue with the process needed for them to receive proper follow up by the correct department.- provide distributors with information regarding promotions, events, and our products.- orientation for our distributors so they can obtain better results from products and company services.- reactivate distributor ´s account when they request it.- document each one of the interactions that our distributors have.- leave cases pending for different departments according to our distributor ´s needs.- work hand in hand with other areas such as finance, warehouse, operations, sales centers and order audit to provide solutions for order issues.- assist with order adjustments, modifications, or cancellations when applicable as a onetime exception.- keep a professional communication with management, area supervisors, work collages, different departments and distributors providing quality service.- stay up to date on any changes to stay updated on area processes.- have a proper use of all tools to provide an efficient service for our distributors and their businesses- support herbalife ´s corporate events.- have basic knowledge on what departments we should be transferring our distributors to according to their needs or inconveniences.- advise supervisors of any problems with our member ´s tools such as: goherbalife and myherbalife to report via help desk.- make (ob) calls to provide relevant information to our distributor ´s regarding promotions, launches and business opportunities.- contribute to decrease call flow of our sales order department.- support ob campaigns when wfm requires it.- be available to support at the call center on holidays and events out of office when the required by the company.- correctly assign hncare cases for proper and efficient follow up and reporting.- distributor support via chat.processes and controls- compliance of company politics.- adherence to controls established by the member relations department to achieve monthly goals.- follow required processes by quality.- finish the complete training process and have a satisfactory evaluation according to the region ´s criteria.job qualifications:supervision responsibilities:- n/a:organizational relations:- interact with member relations, shipping, sales centers, mpc, refunds-repurchase, business practices and finance.minumum qualifications: the following list shows the minimum requirements an individual should have to perform with responsibility and success in this position.abilities / education/ experience:- excellent skills written and spoken in spanish, english and french.- technical career or high school diploma- * 1 year experience in customer service*.- advanced knowledge on marketing and sales plan.- ability to interact with other corporate areas.- distributor, customer, and teamwork oriented.- knowledge on de microsoft word, excel, e-mail, internet.- knowledge on hdms, hms, hncare, genesys y hcm- experience on sales order.- excellent communication, both verbal and written in spanish.- teamwork oriented.- adaptable to changes, proactive and innovative.- organized- ability for problem solving and to complete tasks delegated by supervisor/coordinator.- capable of adapting to work environment.- wide knowledge on basic company systems.- fast learner.- 40 written words per minute.- high level of responsibility- ability to multitask- good grammar.- observative and high common sense.- good working under pression.