Job opportunity
we are seeking a highly skilled professional to lead our day-to-day operations, manage complex initiatives, and deliver exceptional customer experiences.
this is a critical role for someone who excels in customer service, team leadership, and operational execution. Prior experience in the luxury or watch space is preferred but not required.
key responsibilities:
* operations management : manage daily workflows to ensure efficiency, consistency, and alignment with company goals.
* customer support team participation : collaborate with the support team to provide high-quality responses, fast resolution times, and proactive service.
* issue resolution : resolve high-priority issues, including escalated customer concerns and operational blockers.
* team collaboration : work closely with logistics, product, and sales teams to streamline coordination and process flow.
* performance monitoring : monitor kpis across support and operations; use data to identify bottlenecks and implement improvements.
* vendor management : maintain relationships with vendors and third-party platforms.
* support services : assist buyers and sellers in finalizing watch transactions, including documentation and post-sale follow-up.
* process improvement : drive continuous improvement across all customer-facing and backend processes.
requirements:
* leadership experience : 3+ years of operations and customer service management experience, ideally in ecommerce.
* proven leadership : proven leadership in managing support teams and handling complex escalations.
* communication skills : fluent in english with outstanding written and verbal communication skills.
* cross-functional experience : experience running cross-functional projects and driving results across departments.
* industry knowledge : background in the watch or luxury goods industry is a plus but not required.
* problem-solving skills : highly organized, analytical, and proactive problem-solver.
why us?
you'll be part of a fast-moving team that values accountability, ownership, and results. We're solving real problems in the luxury space and scaling quickly. This is a great opportunity for someone ready to take full ownership of operations and customer support at a growing company.