Job summaryresponsibilities & tasksnetwork surveillance, 2nd level restoration, preventative maintenance & statistics measurements to discover malfunctions and recurring disturbancesdesign technical solutions in accordance with customer needs for requirements givenwindows maintenance involved, configuration, service migration.solve all problems detected and ensure the correct handling of similar issues in the future.analyzing all sites down cases to identify if it was due to problems related to energy, carrier, tx or configuration protocol, if so proceed to handle the trouble ticket until the solution, otherwise send trouble ticket back to the customer.monitors, performs troubleshooting, fault acknowledge and fault analysis (follow up and close trouble tickets)work with the application for trouble ticket managementmaintains the service delivery level within the agreed slasfollow-up on incidents, registered but not solved (backlog), escalated to next level support.interprets / understands technical information and prepares technical documentationspoc with field services engineers to work together on faults at the remote sites and to follow-up to close and record data on faults found in the network on the trouble ticket systemcreate lesson learned of the problem handled and maintain lesson learned database updated.create and send a shift reportsworking independently and within team to keep the competence and skills up to datesolves standard problems based on the existing procedureswork with the application for trouble ticket managementcontrols and manages complex technical situations/projects in a calm and professional manner (required to provide technical input in technical conference bridges)work in an international environment, with customers and suppliersuse effectively telecom knowledge to manage faults and customer demandscore competences:back office ip core datacom engineer interacts with other technicians, customer technical staff and other groups within service delivery organization (other front office teams, incident manager, back office, problem management, change manager).customer care & sense of urgencyability to work on own initiative.availability to work in shifts.good self-awareness.actively seeks out tasks that help develop skills and knowledge.flexible and adaptable approach to problem solving.actively encourage strong working relationships with other teams.fluent in english: conversation and writingstrong communication & troubleshooting skillsaptitude for quickly learning technical and procedural topicsstrong analytical and organizational skillsself-starter and pro-activestrong performance focusself-motivated and works well under pressure.excellent team-working skills, stress resistantwork independently, keep own competence and skills up to datebasic understanding of network monitoring concepts and management tools.capable of multi-tasking, good time management and prioritization of workloadstrong knowledge about routing and switching, ccna or hcia certified, preferred ccnp,minimum qualifications & experience requirementbachelor's degree in computer science, electric/telecom engineering, information technology or related fields or relevant equivalent experiencemin 12-18 months experience in a technical support or similar role.proven track record within a noc, it or isp environment.expertise in the following protocols :ipv4/ipv6igp (ospf/isis)ha (vrrp, bfd, ecp)mpls (ldp/te)bgp mp-bgp mpls l2 vpn / l3 vpnqo smulticastingmstpqin qntpsnmpcertifications: any certification related to telecom shall be an added advantage