Field service manager – unisyshoywe believe in better! We are a global information technology company that builds high-performance, security-centric solutions. Our vision is to enhance people’s lives through secure, reliable advanced technology. Our associates drive client success while giving back to communities and making the world a safer place. Learn more about unisys and our key solution offerings: unisys, stealth, cloudforte, inteliserve.what success looks like in this role:develops and implements operational policies within regionpartners with the management team to align field services policies and systems with the company's objectives and client contractscollects and evaluates metrics daily, weekly, and monthly for resource forecasting, monitoring of customer service activities, and evaluation of internal process needsprovides internal stakeholders (client executives, service delivery managers, and the executive team) with summary information regarding customer service metrics and key activities per clientoversees customer issues and ensures effective and long-term problem resolutiondevelops and implements procedures for the efficient operation of the field services organization within the regionmonitors programs to ensure timely support and customer satisfactionmaintains working knowledge of unisys systems and processessets performance standards to meet service goalscoaches field engineering team to achieve high performanceprovides feedback and leads resolutions to the company regarding service failures or client concernskeeps up-to-date on customer service, sales, and supervisory procedures & practicesresponds to customer inquiries in a professional and effective mannerperforms other related duties as assignedyou will be successful in this role if you have:bachelor's degree in business or it related field8-10 years experience in it roles of progressive responsibility7+ years of customer service experience and 5+ years in management/leadershipexperience managing a team and supervising professional staffproficient with ms office, including word and excelexcellent verbal communication and customer service skillsstrong analytical and problem-solving skills with attention to detailexperience using data and metrics to drive efficienciesability to work well within a team and resolve customer service problemsexperience using field services management software platforms such as servicenowfield service manager – unisys (continued)eeo notice for u.s. applicants: unisys is an equal opportunity employer - minorities/females/ veterans/individuals with disabilities/ sexual orientation/gender identityfield service coordinator – beckman coulter life sciencesbeckman coulter life sciences is part of danaher; we empower teams across 130 countries. As an associate, you’ll try new things with support from leaders and danaher business system tools.a snapshot of your day:the position provides maintenance to large turbines, generators, and auxiliary systems, and supports the development of detailed cost estimates for maintenance quotes and bids related to turbines and generators in response to rfqs.how you’ll make an impact:direct teams of field service engineers, technicians and craft labor in installation, repair, maintenance and troubleshootingcoordinate and manage staffing of project teams at customer sitesprovide combustion turbine knowledge to division management, customer management, product line management and suppliersimplement scope with siemens energy field service procedures and coordinate with engineering to solve on-site issuesreview and execute customer contract requirementsensure compliance with ehs, quality, and related protocolsdevelop comprehensive cost estimates for quotes and bids to align with scope and budgetwhat you bring:bachelor of science in mechanical engineering or related field8+ years of sales and technical field service experience with oems; troubleshooting and maintenance experience a pluscommercial mindset; proficient in ms excel; strong presentations and proposals in englishunderstanding of power generation market dynamicsstrong time management, organization, and multi-project prioritizationwillingness to travel domestically and internationally (50%)english proficiencyabout the team:gas services division offers low-emission power generation through service and decarbonization. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet. Siemens energy is a large global company focused on decarbonization and energy transformation. We value diversity and inclusion.field service rep i – ecolabbeckman coulter content continued.robotics field service engineer – abb:take your next career step at abb with a global team driving transformation. You will execute service work of low to medium complexity per work instructions and abb processes, collaborating with customers and teams as the technical point of contact.your responsibilities:perform installation and commissioning, identify technical problems, analyze on-site or remote issuesadvise customers on service solutions per standards and safety guidelinesbuild strong customer relationships and provide specialist assistancecoordinate and execute specialist projects with milestones and reviewstroubleshoot simple equipment failures and propose preventive measuresyour background:bachelor’s degree in electronic, mechatronics, mechanical, robotic or control and automation engineering1-2 years of robotics or automation experience; abb robots a plusexperience servicing, maintaining, commissioning and repairing automation productswillingness to travel; plc knowledge; advanced englishhoy
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