*key responsibilities*:
- help desk support:
- provide end-user support and training via the itsm ticketing system.
- address queries and resolve issues promptly.
- learning logs maintenance:
- maintain and update learning logs.
- ensure accurate documentation of training and support activities.
- expense reporting processes:
- support ongoing expense reporting processes.
- develop new capabilities to align with jci's changing business environment and needs.
- sap concur regional admin support:
- act as a regional admin in concur to support integration and administration.
- monitor the regional integration file weekly and maintain exception processes.
- sap concur authorized support contact:
- act as an authorized support contact with sap concur.
- submit cases for configuration, updates, reporting, and escalations.
- sap concur application knowledge:
- sap concur intelligence support:
- support concur intelligence by cognos to run ad-hoc queries.
- provide reporting insights and maintain scheduled reporting needs in the region.
- sap concur corporate card administration:
- monitor and support corporate card administration.
- manage integrations with concur for efficient expense tracking.
- team collaboration:
- participate in weekly team meetings to review operational findings and areas for improvement.
- host meetings with end-users for training and ticket support.
- corporate card program integrations:
- support new integrations for different card program types (pcard & meeting).
- collaborate with external bank contacts, sap concur technical teams, and internal jci teams.
- change requests management:
- manage change requests through demand management processes.
- ensure timely and accurate implementation of changes.
- project activities:
- participate in various project activities, including erp refreshes and updates.
- project/deployment management:
- utilize project and deployment management skills.
- maintain expert knowledge in job setup/settings, feed import logs, and unassigned cards.
- erp testing and integrations:
- support erp system testing and integration activities.
- ensure seamless integration of new employee groups during mergers and acquisitions.
- system enhancements and process improvements:
- identify and implement system enhancements and process improvements.
- cross-company manager profile management:
- manage cross-company manager profile needs globally.
- collaborate with other regional admins and ops team regularly.
- system monitoring:
- oversee recurring tasks to monitor the system for issues and errors.
- hrit coordination:
- coordinate with hrit for changes or improvements.
- provide global oversight of other regional integrations.
- process improvements:
- identify, propose, and implement process improvements.
- understand audit rules and exception messages to achieve desired outcomes.
- communication of system upgrades:
- ensure appropriate communication of system upgrades and changes to end-users.
- viva engage and sharepoint message promotions.
*required qualifications and skills*:
- * education*: bachelor's degree in finance, accounting, business administration, or a related field.
- * experience*: minimum of 3-5 years of experience in expense management, system administration, or a related role.
- * technical skills*:
- proficiency in sap concur and workday systems.
- strong knowledge of expense reporting and credit card integration processes.
- microsoft, sap, oracle
- * analytical skills*:
- ability to analyze data and identify trends.
- strong problem-solving skills and attention to detail.
- * communication skills*:
- excellent verbal and written communication skills.
- ability to collaborate effectively with multiple stakeholders.
- fluent in english (mandatory)