**Key Responsibilities**:
- Help Desk Support:
- Provide end-user support and training via the ITSM ticketing system.
- Address queries and resolve issues promptly.
- Learning Logs Maintenance:
- Maintain and update learning logs.
- Ensure accurate documentation of training and support activities.
- Expense Reporting Processes:
- Support ongoing expense reporting processes.
- Develop new capabilities to align with JCI’s changing business environment and needs.
- SAP Concur Regional Admin Support:
- Act as a regional admin in Concur to support integration and administration.
- Monitor the regional integration file weekly and maintain exception processes.
- SAP Concur Authorized Support Contact:
- Act as an authorized support contact with SAP Concur.
- Submit cases for configuration, updates, reporting, and escalations.
- SAP Concur Application Knowledge:
- SAP Concur Intelligence Support:
- Support Concur Intelligence by Cognos to run ad-hoc queries.
- Provide reporting insights and maintain scheduled reporting needs in the region.
- SAP Concur Corporate Card Administration:
- Monitor and support corporate card administration.
- Manage integrations with Concur for efficient expense tracking.
- Team Collaboration:
- Participate in weekly team meetings to review operational findings and areas for improvement.
- Host meetings with end-users for training and ticket support.
- Corporate Card Program Integrations:
- Support new integrations for different card program types (Pcard & Meeting).
- Collaborate with external bank contacts, SAP Concur technical teams, and internal JCI teams.
- Change Requests Management:
- Manage change requests through demand management processes.
- Ensure timely and accurate implementation of changes.
- Project Activities:
- Participate in various project activities, including ERP refreshes and updates.
- Project/Deployment Management:
- Utilize project and deployment management skills.
- Maintain expert knowledge in job setup/settings, feed import logs, and unassigned cards.
- ERP Testing and Integrations:
- Support ERP system testing and integration activities.
- Ensure seamless integration of new employee groups during mergers and acquisitions.
- System Enhancements and Process Improvements:
- Identify and implement system enhancements and process improvements.
- Cross-Company Manager Profile Management:
- Manage cross-company manager profile needs globally.
- Collaborate with other regional admins and ops team regularly.
- System Monitoring:
- Oversee recurring tasks to monitor the system for issues and errors.
- HRIT Coordination:
- Coordinate with HRIT for changes or improvements.
- Provide integral oversight of other regional integrations.
- Process Improvements:
- Identify, propose, and implement process improvements.
- Understand audit rules and exception messages to achieve desired outcomes.
- Communication of System Upgrades:
- Ensure appropriate communication of system upgrades and changes to end-users.
- Viva engage and SharePoint message promotions.
**Required Qualifications and Skills**:
- ** Education**: Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
- ** Experience**: Minimum of 3-5 years of experience in expense management, system administration, or a related role.
- ** Technical Skills**:
- Proficiency in SAP Concur and Workday systems.
- Strong knowledge of expense reporting and credit card integration processes.
- Microsoft, SAP, Oracle
- ** Analytical Skills**:
- Ability to analyze data and identify trends.
- Strong problem-solving skills and attention to detail.
- ** Communication Skills**:
- Excellent verbal and written communication skills.
- Ability to collaborate effectively with multiple stakeholders.
- Fluent in English (mandatory)