Overview
🌟 we're hiring! – it field operations support specialist
🔧 about the role
we’re looking for a highly skilled it field operations – support specialist to join our global technology team. This role is perfect for someone who thrives in a hybrid environment, combining remote desktop support, technical troubleshooting, and hands-on it service delivery across multiple regions.
as a support specialist, you will ensure our it infrastructure and devices are deployed, maintained, and retired efficiently—upholding global standards while delivering world‑class end‑user experiences.
* provide remote assistance using tools like microsoft endpoint manager, intune, teamviewer, or similar platforms.
* troubleshoot software issues, configuration errors, and account-related problems.
* perform incident triage, initial diagnostics, and route tickets to level 2 or specialized teams.
* support users through self‑help and knowledge‑base resources.
* maintain clear, accurate documentation to ensure high first‑contact resolution rates.
qualifications
* education: bachelor’s degree in information technology, computer science, or related field (or equivalent experience).
* experience: 3–5 years in it support roles including remote desktop (level 1.5), onsite level 2, or field service positions within a multi-site environment.
* technical skills: proficiency with windows and macos operating systems; strong understanding of networking and endpoint management; experience with remote support and itsm tools (servicenow, sccm, intune, jamf, lansweeper, or similar).
* languages: fluency in local language and in english.
* soft skills: excellent communication and interpersonal skills; strong organizational, problem-solving, and analytical capabilities; ability to work independently and manage multiple priorities.
* physical requirements: ability to lift and transport it equipment as needed.
* travel: moderate regional travel required to support local sites and emergency onsite visits when on call.
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