Duties and responsibilities
* provides intermediate-level support to end-users for windows users (active directory).
* windows support.
* voip support
* office365 & exchange online support.
* conducts support and troubleshooting for the technology areas, including voice, wan, lan, pc, laptop, printer, password resets, printers, etc.
* interacts with network services, server services, security administration, and planning/compliance to identify and correct core problems
* simulates or recreates user problems to resolve operating difficulties
* maintains system utilization reports and works with on-time performance to monitor and report technology related
* tracks system outages on a daily basis
* maintains help desk knowledge base and interacts with technicians to keep the information accurate
* provides training and guidance to less experienced team members
* handles problems that other team members are unable to resolve
* processes technology requests for installs/adds/moves/changes
* reviews problem tickets and change tickets to ensure service levels are being maintained
* assists in maintaining departmental procedure documentation and ensuring consistent and accurate handling of problems
requirements
* associates / bachelor's degree preferred and/or certifications + experience.
* certifications: a+ or microsoft desktop support (following certifications are a plus: ccna, network+, server+, security+)
* windows server & active directory experience
* exchange or office365 support experience
* voip
* effective communication skills (english and spanish)
* 2+ years of help desk experience
* 2+ years in troubleshooting experience with network and windows active directory environments
* strong interpersonal, written, and verbal communications skills
* strong problem-solving and analytical skills
* advanced english
benefits
* competitive salary
* private medical insurance
* growth opportunities
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