Donaldson is seeking an it field service specialist to provide desk-side support in a corporate setting. The ideal candidate will have strong analytical skills, attention to detail, and a commitment to resolving issues efficiently. Excellent communication and internal customer service are essential. Supported technologies include computer hardware/software, mobile devices, printers, productivity tools, web-based applications, and oracle r12.
role responsibilities:
- provide desk side technical support to employees for all user facing technologies (workstations, laptops, printers, tablets, mobile devices, operating systems, software, business applications, etc.)
* manage the client equipment lifecycle (purchase, build, deliver, upgrade, retire), set the standards and monitor compliance.
* ensure that service requests and incidents are delivered per sla and ola expectations.
* execute the it cyber security plan through support of client and server patching, rights management, and event response and remediation.
* deploy and manage printing and scanning solutions.
* maintain site assets through accurate asset management and order stock as needed.
* document and follow processes to provide a consistent end-user experience.
* work closely with system architects, information security, and other project teams in designing and deployment of secure solutions.
* execute incident, change, and root cause itil processes.
* ensure the compliance of all new infrastructure equipment and services with the approved standards and support the deployment of new solutions.
* support and manage integrated audio and video conference room equipment; including but not limited to issue remediation, proactive maintenance, documentation and training, lifecycle, and the support of planning and installation of new conference rooms.
* execute 18 month to 3-year technology road maps based on reference architecture aligned to business requirements which will drive investment decisions in donaldson’s user productivity devices.
* act as the primary partner with network and server teams as the on-site smart hands.
* travel: 5%
minimum qualifications:
- 1-3 years of experience providing it support for technologies and processes.
* bachelors degree or equivalent experience.
preferred qualifications:
- a strong dedication to quality customer service, and a working knowledge of service delivery procedures.
* experience with microsoft windows 10, 11, and the office365 suite.
* working knowledge of microsoft active directory, exchange, sccm and intune.
* working knowledge of networking, including tcp/ip, firewall configuration, lan & wan technologies, and remote access technologies including vpn clients
* excels when working independently and collaboratively.
* strong verbal and written english and region-specific language skills.
* strong understanding of access databases.
* comptia a+ & comptia net+ certification preferred.
* previous servicenow experience a plus.
* ability to handle many tasks simultaneously.
* working knowledge of software and/or processes of security, databases, internet, project management, spreadsheet and word processing.
* working knowledge of oracle r12 application systems processes and support preferred.
* excellent follow through and attention to detail.
* strong problem-solving skills and decision-making ability.
* good task management and organizational skills.
* general knowledge of business telephone system functionalities.
* ability to lift and carry items weighing up to 50 lbs.