Your responsibilities will include ● Awareness of eCommerce security best practices. ● Knowledge of compliance requirements (e.g., PCI DSS, GDPR). ● Change management: Candidates should have experience with change management and be able to implement solutions that minimize disruption to business operations. ● Work with business stakeholders to identify ecommerce and D2C requirements, documenting them into actionable technical specications. ● Analyze gaps in current platforms and propose IT-driven improvements to enhance scalability, usability, and performance in ecommerce ecosystems. Solution Delivery & Implementation: ● Oversee the development lifecycle of IT solutions, ensuring they are delivered on time, within budget, and aligned with stakeholder expectations. ● Collaborate with IT development teams and external vendors to manage integrations, testing, and deployments of ecommerce features and enhancements. IT Operations & Support for D2C: ● Lead troubleshooting efforts and ensure high availability of ecommerce systems. ● Establish and monitor KPIs for ecommerce platform performance, collaborating with IT support teams to resolve incidents eciently. ● Act as the bridge between technical teams and non-technical stakeholders, ensuring clear communication and alignment of goals. ● Provide mentorship to junior IT team members and guide external consultants or contractors on ecommerce-related projects. Process Optimization & Innovation: ● Identify opportunities to streamline ecommerce and D2C processes, focusing on automation, customer satisfaction, and operational eciency. ● Stay informed about emerging ecommerce technologies and recommend innovative solutions to maintain a competitive edge. ● Advanced prociency with ecommerce platforms and digital marketing tools. ● Knowledge and experience with Google Marketing Tools (e.g., Google Analytics, Google Tag Manager). ● Experience with ecommerce technical architecture and integrations, including APIs. ● Advanced PC literacy and familiarity with cloud-based tools and platforms. Educational Background: Bachelor's degree in Information Technology, Computer Science, or a related eld. ● Experience: ○ 5+ years in IT roles, with specic experience supporting ecommerce and D2C ecosystems from an IT perspective. ○ Proven track record of working with ecommerce platforms (e.g., VTEX, Magento, Shopify, etc.) and integrating them with ERP/CRM systems. ○ Solid understanding of digital marketing technologies and customer engagement tools. ● Technical Skills: ○ Experience with ecommerce platforms, particularly VTEX, and knowledge of their technical architecture. ○ Familiarity with payment gateways, API integrations, and data privacy/security best practices. ○ Exposure to Agile methodologies and software development lifecycle (SDLC). eCommerce Platforms: ● Deep understanding of major eCommerce platforms (e.g., Vtex, Magento, Shopify, Salesforce Commerce Cloud, WooCommerce). ○ Understanding in Vtex is a plus ● Experience with integrating eCommerce platforms with other systems (e.g., ERP, CRM, payment gateways). Digital Marketing Tools: ● Proficiency with digital marketing tools (e.g., Google Analytics, Google Ads, Facebook Ads, HubSpot, Marketo). Web Technologies: ● Familiarity with web technologies. ○ Proficiency in React and NodeJS fundamentals ● Understanding of web development frameworks and Content Management Systems (CMS). Data Analysis and Reporting: ● Strong skills in data analysis and reporting tools (e.g., SQL, Excel, Tableau). ● Ability to interpret and analyze web analytics and performance metrics. API Integration: Database Management: ● Understanding of database systems (e.g., MySQL, PostgreSQL, MongoDB). ● Business acumen: Candidates should have a deep understanding of business operations and processes, and be able to identify areas for improvement that can help drive efficiency and profitability. ● Communication skills: Candidates should be able to communicate complex information in a clear and concise manner, and be able to collaborate effectively with stakeholders ● Prioritize and manage multiple responsibilities and commitments concurrently ● Self-starter with the ability to work independently ● Interpersonal savvy, the ability to learn on the fly and drive results ● Navigate and drive clarity and decisions in areas of ambiguity ● Executive presence, including excellent oral and written communication skills Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.
📌 Senior Analyst, Information SystemsC E-commerce
🏢 Whirlpool
📍 Ciudad Apodaca