Be youthe concierge assistant manager supervise and support the daily operation of the concierge team, ensuring proper organization, coverage, and adherence to departmental standards.
report to and work directly with the guest experience manager.
responsible for ensuring the team provides timely and effective follow-up on guest requests, evaluating that responses and recommendations are personalized, consistent, and aligned with guest needs, with the objective of maximizing guest satisfaction and ensuring strict compliance with four seasons policies and standards.skills and abilitiesbachelor's degree in tourism or related fieldprevious experience as a concierge and at a supervisory or assistant manager level with staff in chargeability to read, write, and speak englishschedule flexibilitymaster your cratffollow up on team training and schedulesconduct monthly benchmark standard testing auditssupervise daily staff performancetrain staff to achieve basic standards and service culturediscipline staff as necessaryorganize the day-to-day concierge operation, ensuring coverage both in the office and at the guest-facing deskensure that guests without an itinerary are welcomed by a conciergehandle all guest interactions with the highest level of hospitality and professionalism, addressing special requests whenever possible; resolve guest complaints; assist guests with all inquiries related to hotel services, operating hours, key hotel personnel, internal events, directions, etc.ensure the concierge team responds to all guest requests accurately and promptly, making recommendations based on local knowledge and hotel practicesensure concierge staff stay updated on activities available at the hotel and in the destination, and maintain close relationships with providers and recommended restaurantsguarantee that information shared with guests (activity brochures, restaurant lists, points of interest, etc.) is kept up to dateensure that recommended providers and restaurants comply with applicable regulations and quality standards through auditswork closely with reception, reservations, doormen, bell staff, and valet parking to ensure smooth handling of guest arrivals and departuresreview arrivals three days in advance in detail; if guests lack information, instruct the assigned concierge to make contactreview next-day arrivals, ensuring follow-up was conducted during the three days after the initial review; if a guest has not responded, make a final courtesy callassign guests to each concierge by arrival date to ensure proactive follow-up on requestsreview last-minute arrivals with grs (those booked less than 15 days in advance) and assign a conciergeattend operational meetingswhat to expectbe part of a caring team with a family spirithave opportunities to build a successful career with global potentialwork in a diverse and challenging environment and engage with the leadership teambe recognized for your accomplishments#j-*-ljbffr