This position is a remote position to work from mexico. You will be working as a consultant directly with clients us clients.
we offer:
* 100% remote work
* $75,000 mxn monthly gross (before taxes)
* wonderful benefits like private health and life insurance, vales de despensa, continuous training, and 30 day end of the year bonus (aguinaldo)
job summary:
we are looking for a highly motivated application support engineer with 3–5 years of experience in linux-based environments, java/python scripting, and devops practices. The ideal candidate will be responsible for ensuring the stability and performance of enterprise applications and infrastructure, while working collaboratively within a global support team.
the embedded ficc roles require candidates to go through an l2 coder pad (primarily debugging) and interviews with appdev.
responsibilities:
• maintain a proactive approach throughout the day, with the ability to analyze, debug, and resolve issues.
• develop and enhance the sre strategy to ensure the scalability, reliability, and performance of the plant.
• efficiently escalate issues to the development team, raise incidents, manage impact, and communicate with users and stakeholders.
• automate manual processes to improve efficiency.
• escalate issues to management on both support and development sides, raise problem tickets, and collaborate with development teams to address issues and drive transformations.
• possess a solid understanding of technical concepts and be capable of writing code when necessary.
• create documentation, runbooks, and code snippets to resolve issues and share them with the team.
key criteria:
• level l2, l3 application support experience, preferably in the 6-10 years range.
• technical skills: unix/linux, any object-oriented programming experience (java, c++ etc.), with a good understanding of databases.
• proficient in coding and debugging.
• strong communication skills.