About our client
our client is a u.s.-based services company with operations across the u.s. and latin america. Their business runs on a high-volume inbound sales engine that converts thousands of leads into retained clients through structured, phone-based consultations.
the broader sales team includes ~200 people across lead intake, qualification, client success, and management. To sustain their rapid growth, they're hiring a call center sales supervisor who’ll directly lead ~35 sales reps through two dedicated team leads, maintaining a high-performing, accountable, and motivated sales floor.
what you’ll do
reporting directly to a sales manager, you’ll manage daily operations, sales execution, and coaching for your team of ~35 sales reps, through two experienced team leads who report directly to you.
specifically, you’ll:
* oversee daily execution of the inbound sales process—ensuring leads convert effectively into retained clients.
* manage and mentor two direct-reporting team leads, guiding them to effectively coach and motivate frontline reps.
* own and track clear team-level kpis daily, including:
o consultation-to-retainer conversion rate
o revenue generated per rep
o script adherence and call quality
o call productivity and follow-up rates
* regularly review dashboards, analyze performance trends, and quickly address issues with structured plans.
* foster accountability and a healthy, results-oriented culture focused on both performance and morale.
* coordinate hiring, onboarding, and training processes for new reps in partnership with your sales manager.
* collaborate with peer supervisors and support departments (training, qa) to optimize processes and ensure consistency.
* uphold ethical sales practices and client interaction standards across your team.
is this you?
* at least 3+ years of experience in a high-volume, phone-based sales environment (bpo, telecom, insurance, financial services, education enrollment, etc.).
* minimum 2 years formally supervising sales or call-center teams of at least 15+ people, ideally including experience managing through team leads or similar roles.
* proven track record managing clear performance metrics and structured coaching methods.
* experience managing teams selling directly to consumers (b2c) preferred; familiarity with u.s. clients is a plus.
* fluent communicator in spanish and english (required).
* organized, resilient, and comfortable leading in fast-paced environments with clear daily performance accountability.
what’s offered
* full-time, in-office position with a competitive monthly salary in mxn plus performance-based monthly bonuses tied to clear sales kpis.
* daily ownership of a critical sales team, supported by dedicated team leads, with clearly defined responsibilities and opportunities for recognition.
* a supportive yet results-driven environment, guided by experienced sales leaders committed to your professional growth.
* opportunity to manage bilingual, high-volume sales operations serving u.s. clients.
interview process
* intro call (30 min) role overview and mutual fit
* deep dive (60 min) kpis, org design, sales execution
* final interview (45 min) executive alignment and offer discussion