Performs multiple duties in processing invoices, maintaining billing records, and ensuring customer complaints are handled professionally and timely.
1. researches, resolves, and answers customer inquiries on service failures and billing problems applying customer relations policies.
2. monitors that batches of airway bills are manifested and that duty and tax paperwork are submitted for invoicing in a timely manner.
3. issues credits/debits to customer accounts as warranted.
4. assigns and updates accounts numbers in cheers.
5. maintains management and related departments updated on new, crucial, and recurring problems. Presents alternatives.
6. verifies accuracy of customer invoices and mails them out.
7. keeps accurate, organized, and updated records of invoice registers, duties and taxes, airway bills, customer files, and all other related paperwork.
8. prepares cash receipts and bank deposits.
qualifications:
* high school graduate/equivalent. Two (2) years of college in accounting or business preferred.
* one (1) year as a fedex billing clerk.
* four (4) years experience in billing or accounts receivable.
* excellent customer service and communication skills (oral and written).
* clear and articulate speaking voice.
* light typing (35 wpm) and experience operating a crt.
* word-processing and spreadsheets experience is required.
* fluent in english.
application process:
1. upload the requested documents to the wd system within the bulletin validity (june 14-20, 2025):
2. updated cv
3. letter of intent
4. valid toeic score of 450 pts
it is very important to attach the above information to avoid disqualification from the process.
fedex is recognized globally as a top company. We are proud to be consistently acknowledged as a great place to work, a technology innovator, and one of the most admired companies worldwide.
recent awards include:
* 2020 fortune’s world most admired companies (14th)
* 2019 fortune’s best places to work (15th)
* 2019 forbes’s one of the “best employers for diversity”
* 2020 fedex lac in gptw’s best workplaces in latin america (24th)
* 2021 fedex mexico in gptw’s top 20 for 18 consecutive years
* 2020 fedex mexico cemefi certification for 13th year
* 2021 fedex chile re-certified with giro limpio
* 2019 fedex uruguay among the top 5 companies to work for by gptw
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