Location: colony spaces, colima, mexicoemployment type: full-timecompensation: $18,400–$26,250 mxn monthly (depending on experience)benefits: health, dental, vision, life insurance, meal allowance, monthly internet & electricity stipend, mental health support resources, and morework schedule / hybrid details:training: first 2 weeks will require monday–friday, 8:00 am – 5:00 pm in-office for onboarding and training.post-training hybrid: 2 days in-office, 3 days remote.working hours: 8-hour shifts aligned to cst timezone.
support is available to clients from 7:00 am – 7:00 pm cst, so shifts will be scheduled within these hours depending on business needs.we are looking for a support specialist, workforce to provide outstanding support to our payroll clients.
you will collaborate with sales, implementation managers, and third-party partners to ensure clients have a seamless experience with payroll solutions.the ideal candidate is detail-oriented, organized, technically savvy, and capable of managing multiple tickets and tasks simultaneously.
strong communication skills, a solution-oriented mindset, and a passion for helping clients succeed are critical.key responsibilitiesrespond to technical support tickets related to payroll and workforce productsrequest and gather information from customers to troubleshoot issuescontact customers via phone or screen sharing to resolve problemsguide customers on payroll integrations and product functionalitydiagnose, document, and elevate software defects to internal teamsparticipate in live chat support for real-time customer assistancemanage and prioritize a personal queue of support ticketsidentify gaps in internal or customer-facing documentation and suggest improvementstrack and share recurring ticket trends with the implementation teamconduct basic product training sessions for customers as neededcollaborate with sales, implementation managers, and third-party partners to ensure client successqualificationsprior experience with payroll or hr systemsstrong attention to detail and ability to troubleshoot technical issuesability to manage multiple tickets and tasks simultaneouslyproficiency in excelclear english communication skills (written and verbal)ability to explain technical concepts in simple terms to customersstrong technical aptitude and experience working across multiple platformssolution-oriented mindset with the ability to remain calm under pressurestrong customer service skills and problem-solving abilitiesnice to havefamiliarity with restaurant management systemsexperience with restaurant labor scheduling or labor managementunderstanding of basic accounting principles and journal entriesunderstanding of labor accrualsexperience providing software or saas technical supportexperience conducting customer training or onboarding sessionsexperience working with live chat or multi-channel support environmentshealth, dental, vision, life insurance, meal allowance, monthly internet & electricity stipend, mental health support resources, and moregrowth opportunities: as a key player i you'll have the chance to shape your role and grow with us.innovative culture: join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.as part of our recruitment process, all candidates will be kindly asked to agree to lago's confidentiality and non-circumvention agreement.
this ensures a respectful and professional experience for everyone involved.
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