A hotel manager is responsible for leading and overseeing all hotel operations to deliver an exceptional guest and team member experience, while ensuring that financial, operational, and service standards are consistently met or exceeded.
what will i be doing?
as a hotel manager, you are responsible for the overall success of the hotel’s operations, from financial performance to guest satisfaction and team leadership. You will also be expected to ensure compliance with company policies and standards, and drive initiatives that support the strategic vision of the property. Specifically, you will be responsible for performing the following tasks to the highest standards:
* lead all hotel operations including, but not limited to, hotel budgeting and forecasting, strategic planning, service excellence initiatives, and performance management.
* implement and ensure compliance with all company policies, brand standards, and procedures.
* respond promptly and professionally to guest inquiries and concerns.
* participate in and facilitate hotel-wide meetings and cross-functional collaboration.
* direct and oversee large-scale projects such as renovations, infrastructure upgrades, contract transitions, capital improvements, and brand alignment updates.
* develop realistic and measurable hotel budgets along with short and long-term strategic goals.
* provide effective leadership to the hotel management team and all team members, ensuring revenue goals are met or exceeded while maintaining a strong focus on guest satisfaction.
* monitor and control operational costs across all departments and regularly analyze results to identify challenges and implement solutions.
* respond effectively to internal and external audits and ensure continuous operational improvement.
* plan, coordinate, and oversee the service delivery of all operational departments to meet and exceed guest expectations.
* lead the team in developing and adopting innovative strategies for enhancing customer service and guest engagement.
* ensure the hotel and all departments consistently exceed company service standards.
* manage and develop heads of department (hods) to support career growth and succession planning across the hotel and the wider company.
* promote open communication and teamwork across departments.
* actively seek guest feedback and respond appropriately to enhance satisfaction and loyalty.
* foster and grow strong relationships with neighboring hotels and community stakeholders.
* inspire positivity and a genuine passion for hospitality across all levels of the hotel team
what are we looking for?
a hotel manager serving hilton brands is always working on behalf of our guests and leading in collaboration with team members. To successfully fill this role, you should demonstrate the attitude, behaviors, skills, and values that follow:
* excellent verbal and written communication skills
* strong leadership, team management, and decision-making abilities
* administrative and financial skills, as well as proficiency in it tools
* commitment to delivering a high level of guest service and experience
* flexibility to adapt to various operational and strategic situations
* ability to work under pressure and in dynamic environments
* proactive mindset with a focus on results and continuous improvement
what will it be like to work for hilton?
hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing team members are at the heart of it all!
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