*important: flexibility in working prime and overnight shifts considering 24x7 operations.
english advanced.
*
*job requirement*:
- preferred/good to have a+ certified (core networking concepts)
- preferred/good to have itil certified (itsm knowledge - service now & csm)
- excellent written and verbal communication (must be bi-lingual english + spanish)
- experience in point of sale support (registers, emvs, receipt printers, ocs, ebt etc)
- preferred work experience in qsr - quick service restaurants environment like *jack in the box,* *chick-fil-a, starbucks, mc donald* etc
- experience on remote support tools bomgar, log me in.
- flexibility in working prime and overnight shifts considering 24x7 operations.
*who are we looking for?
*
- logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per itil guidelines.
- update users about request status and close request when users are satisfied with solutions
- remote desktop troubleshooting.
escalate complex incidents / requests to upstream technical groups
*technical skills*:
- effective business communication
- strong time management
- communication in neutral or american accent over phone and grammar skills
- analytical skills
- ability to follow process and procedures.
escalate unknown issues or questions without delay
- operating the computer, os and knowledge base navigation
- use of ticketing tool
- account management / password reset
- active listening and probing skills
- level 1 and 1.5 technical troubleshooting
- experience and or understanding of virtual desktop infrastructure support (citrix xen desktop, xen app, receiver)
- knowledge of remote support tools; i.e., bomgar, remote desktop, citrix, desktop director
- proficient in ms office 2013, 2016 and must have knowledge of o365
- must have worked on windows 7 and windows 10 support for laptops and desktops
- documents, tracks, and monitors new and open incidents until resolution or proper escalation
- knowledge of wyse thin and zero client support, set up and connectivity
- supporting issues with printer installations, hp print and scan via usb
- cisco vpn client support
tipo de puesto: tiempo completo
salario: $20,000.00 - $22,000.00 al mes
horario:
- turno de 10 horas
- turno de 8 horas
prestaciones:
- seguro de vida
- vales de despensa