Overviewhcltech is a integral technology company, home to more than 218,000 people across 59 countries, delivering industry‐leading capabilities centered around digital, engineering, cloud and ai, powered by a broad portfolio of technology services and products.
we work with clients across all major verticals providing industry solutions for financial services, manufacturing, life sciences and healthcare, technology and services, telecom and media, retail and cpg, and public services.
consolidated revenues as of 12 months ending september * totaled $13.7billion.responsibilitiesdeliver 24×5 on‐site technical support across it locations, including break & fix, imac/d activities, preventive maintenance, and vip user assistance.provide primary desktop support for windows operating system, mobile device management infrastructure, video conferencing systems, and customer l3 application teams.perform technical troubleshooting, data gathering and gap analysis for issues impacting end users globally.ensure consistent processes, procedures and technologies are utilized across the customer enterprise environment.understand and follow direction provided by the application and system services team leads and managers.document recurring issues in the customer knowledge base; detail case status and tasks/work completed with end users in the customer itsm system.follow the customer critical incident process.support meeting room equipment checks, mobile devices, server/network "hands & eyes" support, and pc refresh.required qualificationsbachelor's degree in it or computer science preferred.5years combined experience supporting mobile device management and mobile web apps, ios, etc.proficiency in supporting active directory administration and infrastructure design, windows 10 (advanced troubleshooting), windows registry, and microsoft office suite *).
hardware troubleshooting skills with the ability to differentiate hardware vs. software issues.general knowledge and troubleshooting for macs, networking, microsoft intune, printers, skype/teams, video conferencing systems, office365, azuremfa, and desktop imaging.strong customer service skills.experience in desktop and notebook hardware, operating systems and desktop software.experience with writing business requirements, process flows, functional and technical specifications, test scripts, and end‐user documentation.strong data‐analysis, analytical and problem‐solving skills.demonstrated ability to develop and communicate compelling business cases for it solutions.teamwork and interpersonal skills: ability to lead through influence, collaborate across multiple management levels, and mentor global l1 and l2 support organizations.business knowledge and experience in it delivery teams, understanding of operating environments and cultures outside the us, and ability to provide consultative business solutions.preferred qualificationssupport certifications: microsoft certified professional, microsoft certified solutions expert (messaging; sharepoint), microsoft certified technology specialist.what we offerlife insurance.major medical expenses insurance (extends to spouse and 2 children under 25 years of age, if applicable).
minor medical expense insurance.savings fund (up to mxn $4,300 monthly).
food vouchers (up to mxn $3,300 monthly).30 days bonus.12 days of vacation in the first year, increasing by 2 as dictated by law.para obtener más información sobre cómo procesamos sus datos personales, consulte el aviso de privacidad de datos de candidatos de hcltech.
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