General job description
under general supervision perform the following activities:
* researches, resolves and answers customer inquiries on service failures and billing problems applying customer relations policies.
* issues credits/debits to customer accounts as warranted.
* maintains management and related departments updated on new, crucial and recurring problems.
* verifies accuracy of customer invoices and mails them out.
* keeps accurate, organized and updated records of invoice registers, duties and taxes, airway bills, customer files and all other related paperwork.
* prepares cash receipts and bank deposits.
* ensures 100% daily billing (internal fedex-bso).
* generates reporter for daily reimbursement to fedex internal aa. Generate rodr reports. Generate reports for billing collection bso same day collection.
* application collections system oraclear.gccs application.
* performs other related duties as required.
minimum requirements:
minimum education
* high school degree/equivalent.
* two (2) years of college in accounting or business preferred.
minimum experience
* previous clerical or customer service experience in a service environment.
* two (2) years experience in billing or accounts receivable.
minimum required skills
* excellent customer service and communications skills (oral and written).
* clear and articulate speaking voice.
* light typing (35 wpm) and experience operating a crt.
* word-processing and spreadsheets experience is required.
* fluent in english.
fedex is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies.
fedex is consistently named among the world's most valuable and admired brands. Some of our recent awards include:
* 2020 fortune's world most admired companies (14th)
* 2019 fortune's best places to work (15th)
* 2019 forbes's one of the "best employers for diversity"
* 2020 fedex lac included in the gptw's best workplaces in latin america ranking (24th)
* 2021 fedex mexico was included in the gptw ranking for 18th consecutive years
* 2020 fedex mexico received the cemefi certification for 13th consecutive years endorsing fedex as a company socially responsible
* 2021 fedex chile was re-certified with giro limpio, a seal from the agency of sustainable energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
* 2019 fedex uruguay selected by gptw among the 5 best companies to work for.
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