Company description
qad is building a world-class saas company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain. We are a virtual first company and your primary work experience will be virtual / working from your home. Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment.
job description
as a dba you will design, maintain and document complex database environments and system performance analysis using standard database tools and reporting technologies. This includes maintaining slas for system up time and ongoing monitoring and maintenance of cloud ops environments in a 24/7 on-call team. You will optimize performance through ongoing and ad hoc database and system analysis. You will directly and indirectly interact with customers responding to tickets entered into the cloud ops customer support ticketing and monitoring systems.
what you’ll do
* monitor database and system performance and recommend system-wide changes to enhance overall system performance and operation. Write documentation (user manuals, build instructions, standard operating procedures, etc.) to support deployment to the customer. Address system down situations and system performance degradation on priority.
* efficiently analyze root cause for issues and also take-up recommendations from the root cause analysis, so as to prevent such issues in the future for the same customer or sometimes on a global basis for the entire cloud base. Monitor and report on database health and performance as needed. Demonstrate ownership as a primary factor in all desired involvements.
* create and validate test plans for system changes prior to deployment. Address comments from the change advisory board prior to deployment of system/database level changes and advise the board for streamlining of instructions/validations as required. Coordinate with customer, peers or client manager as needed and provide updates as required.
* automate and script system database tasks, streamline processes, and perform standard administration functions as needed to maintain clean database environments. Help in automating daily repetitive tasks to focus on complex and emergency issues.
* create, deploy, test and maintain backup and recovery plans. Perform backup and recovery of controlled databases. Recommend enhancements to currently configured policies for environments.
* stay abreast of new developments in the field and be a resource to other team members.
* participate in rotational 24/7 support of existing customer environments and go live opportunities.
qualifications
* bachelor’s degree in engineering or computer science.
* minimum 5-6 years supporting relevant products & related technologies and/or supporting information systems infrastructure environments and/or performance tuning of progress databases.
* ability to handle periods of high stress. Strong logical and problem solving skills. Excellent interpersonal and communication skills to effectively handle customer needs. Knowledgeable in software development processes & lifecycle management.
* demonstrated experience in effectively presenting technical information to non-technical audiences.
* good command of english communication.
additional information
* your health and well being are important to us. We provide programs that help you strike a healthy work-life balance.
* opportunity to join a growing business with expansion and transformation.
* collaborative culture of smart and hard-working people who support one another to get the job done.
* growth and opportunity where idea-sharing is prioritized over rank.
* compensation packages based on experience and desired skill set.
about qad: qad inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Qad solutions help customers in various manufacturing industries rapidly adapt to change and innovate for competitive advantage.
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