Key role for operations success
* we seek a strategic leader to oversee daily operations of our logistics and freight forwarding business.
this critical position ensures seamless customer experiences, efficient processes, and high-performance teams. The ideal candidate will possess excellent leadership and communication skills.
main responsibilities:
* foster a culture of excellence through team development and coaching.
* mentor and support team members in achieving performance goals and customer service standards.
* monitor individual and team performance, providing regular feedback and coaching to drive continuous improvement.
* analyze operational performance metrics to identify areas for improvement and implement solutions to optimize efficiency.
* serve as a key decision-maker in resolving escalated operational challenges.