About usimpact advisors, llcis a nationally recognized healthcare management consulting firm delivering best in klas advisory, implementation, and optimization services. We are driven by a commitment to exceed client expectations and are proud to be a trusted partner to many of the nation's leading healthcare organizations. Our mission to drive patient-centered, value-driven outcomes has earned us prestigious industry accolades. To learn more about us, visit job overviewas theservicenow cmdb data / configuration manager, you will lead strategy, governance, and day-to-day operations for the configuration management database (cmdb) and associated configuration management services. You will ensure the cmdb's accuracy, stability, and usefulness to itsm and business stakeholders by owning the data model, integrations, governance, and reporting that enable confident, data-driven decisions across the enterprise.position summarythe servicenow cmdb data/configuration manager is accountable for theend-to-end deliveryand continuous improvement of configuration management services. This includesmaintainingthe cmdb data model and dictionary, managing integrations with discovery tools and third-party solutions, and ensuring compliance with configuration management processes. The role requires facilitating audits, reporting on cmdb effectiveness, engaging in strategic projects, and collaborating with itsm processes to enhance them. Acting as both a technical and process leader, the configuration manager will promote awareness, mentor teams, and ensure consistent execution of configuration management practices across the organization.key responsibilities• strategic leadership — guide and shape the cmdb roadmap and backlog, defining timebound deliverables and priorities.• manage daily operations — run day-to-day configuration management activities, including priorities, assignments, and intake.• attestations and certifications — support and manage compliance attestations/certifications within the cmdb workspace (e.g., soc2/hitrust/internal audits).• automation — propose and implement automation to streamline reconciliation, discovery scheduling, intake workflows, and routine maintenance.• integrations — design, implement, and operate integrations between the cmdb and discovery/asset/third-party systems (etl/apis/mid servers).• continuous improvement — assess the current setup, present clear improvement plans (what to change and why), and drive measurable outcomes.• csdm implementation — lead expansion and execution of the service model from business services to technical domains (network, biomed, cloud).• itsm process partnership — work directly with incident, change, problem, service catalog, and other itsm owners to demonstrate and deliver cmdb value.• work intake process — define and operate the cmdb work-intake process (request form, triage, sla, prioritization rubric, automation).• governance and ccb — chair the configuration control board, enact decisions, and enforce cmdb policies and standards.• approvals and access control — review and approve cms infrastructure changes and elevated access requests or operate/define the delegated approval workflow.• data model and quality — own the cmdb data model and data dictionary; ensure data accuracy and stability through reconciliation and quality rules.• reporting and kpis — publish cmdb reports for leadership and track kpis such as completeness, discovery coverage, reconciliation rate, ci ownership, and incidents tied to ci errors.competency areastechnical skills / subject matter expertise• deep knowledge of configuration management processes, cmdb design, data modeling, and itil-based best practices.• hands-on experience with servicenow cmdb platform and discovery/integration tooling (required).• strong skills with apis/etl, sql/json, and scripting for data reconciliation and automation.• experience implementing csdm or other service model frameworks and maintaining a data dictionary.client services• ensures the cmdb supports itsm processes such as incident, change, and problem management to enhance service delivery.• engages with business and it stakeholders to communicate the value of configuration management and foster adoption.• partners with strategic projects to deliver required cmdb functionality within agreed timelines.• provides clear, timely reporting on cmdb effectiveness to senior management and stakeholders.people• mentors teams and individuals on cm concepts, processes, and policies to promote organizational knowledge.• fosters collaboration across it and business functions to ensure consistent execution of configuration management practices.• leads the configuration control board (ccb), ensuring alignment and engagementfrom diverse stakeholders.promotes awareness and acceptance of cmdb value throughout the organization.firm• aligns configuration management strategies with organizational objectives, compliance standards, and governance requirements.supports firm-wide it service management enhancements, including categorization, approvals, and data growth planning (csdm).• acts as a steward of data quality and operational excellence by maintaining a stable and reliable cmdb.• contributes to cross-functional initiatives that strengthen the firm's itsm maturity and enterprise service delivery.