The ops sup intermed analyst is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the operations - core team.
additionally, the ops sup intermed analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.
the overall objective of this role is to provide day-to-day operations support in alignment with citi operations support infrastructure and processes.
*responsibilities*:
- perform financial, statistical, and operational studies using analytical skills and knowledge of data analysis tools and methodologies
- perform feasibility analysis for significant process changes and partner with business teams to develop process improvements and solutions that help to streamline the operational workflow
- resolve varied and complex issues using professional judgment, discretion, and business expertise
- provide informal guidance and training to new and lower level team members, as needed
- has the ability to operate with a limited level of direct supervision.
- can exercise independence of judgement and autonomy.
- acts as sme to senior stakeholders and /or other team members.
*qualifications*:
- 2-5 years of relevant experience
- proficient in microsoft office
- high level knowledge of related to industry standards and practices
- ability to work unsupervised and adjust priorities quickly as circumstances dictate
- consistently demonstrates clear and concise written and verbal communication skills
- self-motivated and detail oriented
- proven organization and time management skills
- demonstrated problem-solving and decision-making skills
- required licensing/registration: series 7, series 9, series 10, series 63,
*education*:
- bachelor's degree/university degree or equivalent experience
this job description provides a high-level review of the types of work performed.
other job-related duties may be assigned as required.
*funciones*
- realizar un ánalisis de datos de los motivos de rechazo de transacciones de trajetas de crédito y débito para que el área de negocio pueda tomar las acciones correspondientes.
- monitoreo de níveles de sevicio de clientes de tarjetas de credito y debito.
- generacion de reportes/ querys
- consultas en sql/ terada
- generacion de reportes operativos de tarjetas de debito
- realizar reportes para gerencia sobre los hallazgos encontrados en cuanto a las declinaciones de transacciones de tarjetas.
- participar en proyectos de tecnologia.
- detecar oportunidades de mejora en cuanto a las transacciones de tarjetas de crédito y debito en sistema
*requisitos*
- conocimientos en sql/ macros/ terada excel
- conocimientos en paython desebale
- experiência en manejo de base de datos
- experiência en ánalisis de grandes cantidades de datos
*lugar de trabajo*
- revolucion/ alvaro obregon
- horario lunes a viernes 9 a 7 con disponibilidad de trabajar ocasionalmente/ sabados y domingos
- *job family group*:
operations - core
- *job family*:
operations support
- *time type*:
full time
- *most relevant skills*
please see the requirements listed above.
- *other relevant skills*
for complementary skills, please see above and/or contact the recruiter.
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- view citi's _eeo policy statement_ and the _know your rights_ poster._