Now hiring: front desk agent
*location*: playa del carmen
*salon*: the nail atelier
are you detail-oriented, assertive, and passionate about delivering excellent service?
We're looking for a *front desk agent* to be the _backbone_ of our salon — someone who keeps operations running smoothly while providing top-tier client care.
What you'll do:
- *manage the agenda*: book and confirm appointments via whatsapp, phone, and online platforms.
- *match clients with the right nail technician*, understanding their expectations and our team's skills.
- *control daily operations*: monitor schedules, check-ins, and client flow.
- *enforce cleaning & station organization protocols* at opening and closing.
- *track inventory* of salon materials; alert management for restocks.
- *handle client feedback* with professionalism and problem-solving.
- *delegate support tasks* to junior staff
who you are:
- highly organized and able to work under pressure
- confident, proactive communicator — not afraid to take control
- familiar with customer service and scheduling in high-end or fast-paced environments
- fluent in english
- comfortable using whatsapp, spreadsheets, and basic tech tools
- pet-friendly and flexible — you’ll be part of a dynamic team
- has been living in playa del carmen for 3 + years.
Work schedule:
- *full-time*: monday to saturday 10:30 - 7:00 pm
- no remote work — on-site role only
we offer:
- stable base salary + performance bonuses
- high-end, creative work environment
- growth opportunities within the salon
- a supportive team where your voice matters
tipo de puesto: tiempo completo
sueldo: $14,000.00 - $16,000.00 al mes
pago complementario:
- bono de permanencia
- bono de productividad
- bono trimestral
tipo de jornada:
- turno de 10 horas
lugar de trabajo: empleo presencial