Work Arrangement: Fully Remote (Must Overlap with US Time Zones)
Job Type: Independent Contractor, Full-time
Salary Range: $18,000 USD per year
Work Schedule: TBD, aligned with US time zones
Location: Remote, open to candidates in LATAM
Holidays Observed: U.S. Holidays
About Pearl Talent
Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.
Hear why we exist, what we believe in, and who we’re building for:
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Why Work With Us?
We're not just another recruiting firm — we focus on placing candidates with exceptional US and EU founders who prioritize the long-term success of their team members.
About the Client
Our client is a tech-enabled platform that powers the operations behind branded merchandise and promotional products. They serve agencies, marketing teams, and direct-to-consumer brands by streamlining the ordering, quoting, and fulfillment workflows. Their platform connects customers to a vetted network of merchandise vendors, helping brands execute on high-volume promotional projects with speed, transparency, and scalability.
Position Overview
We’re looking for a sharp, detail-oriented
Account Manager
with strong experience in
logistics, supply chain, and fulfillment operations. This role will manage key customer accounts on the Merch platform, ensuring orders are processed accurately, vendors are coordinated efficiently, and projects are executed on time. You’ll serve as the main point of contact for clients, vendors, and internal teams—balancing client expectations with operational realities.
Key Responsibilities
Oversee assigned client accounts, ensuring smooth end-to-end execution of orders
Review, edit, and process incoming orders on the platform with high accuracy
Route orders to appropriate vendors and monitor fulfillment workflows
Coordinate with vendors to ensure timely production and delivery
Serve as the main point of contact for clients, providing updates and handling escalations (e.g., delays, product issues)
Collaborate with internal teams to troubleshoot and resolve operational issues
Maintain meticulous documentation and ensure all order details are accurate
Track progress against project milestones and deadlines
Identify opportunities for process improvements in account and fulfillment management
Prioritize
vendor-side account management, ensuring reliable and scalable vendor performance
Requirements
Non-Negotiables:
2–4 years experience in account/project/order management for Promotional Products/Branded Merchandise
Must have at least 1+ year of experience in branded merchandise or promotional product workflows
Strong communication skills in English (written & verbal)
Highly organized with sharp attention to detail
Comfortable working autonomously in a fast-paced remote setting
Must be available to work U.S. business hours (EST/PST)
Nice-to-Haves:
Prior B2B account management experience
Experience in merchandise, production, or vendor management
Familiarity with fulfillment workflows and vendor SLAs
Proficiency in Google Workspace, Slack, and order/fulfillment systems
Benefits
Remote Work: Fully remote — work from anywhere
Community Perks: Annual retreat with other Pearl contractors
Learning & Development: Ongoing access to resources for professional growth
Work-Life Balance: Adaptable hours that support a healthy work-life balance
Hiring Process
Application
Screening
Initial Interview
Skills Assessment
Final Interview
Job Offer
Onboarding
Ready to Join Us?
If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl.
📌 Account Manager - Logistics/Fulfillment (Remote - LATAM)
🏢 Pearl
📍 Tuxtla Gutiérrez