Overview
recruiter: daniel chaconreports to: rocio monroysite: this position is available in las fuentes, tlaquepaque the role:
the member operations automation analyst plays a key role in ensuring efficiency and reliability of customer service operations by developing, maintaining, and administering intelligent process automation solutions within the area. This position is responsible for analyzing operational processes, identifying automation opportunities, and ensuring robots are effectively implemented and sustained to support service quality, reduce manual effort, and enhance customer experience.
How you'll make an impact:
identify, analyze, and document customer service processes to determine opportunities for automation, efficiency, and error reduction. Develop detailed process maps and workflows.
Design, develop, test, implement, and maintain ipa robots that support service operations. Monitor performance, troubleshoot issues, and ensure continuity of automated processes.
Lead and manage automation projects from inception to completion, ensuring timely delivery and alignment with business objectives.
Collect, analyze, and interpret data to support decision-making and measure the impact of automation initiatives. Provide regular reports and insights into management.
Administer and maintain the automation environment, including scheduling, updating, and controlling bots for consistent and reliable execution
act as first point of contact for operational issues related to bots. Resolve incidents promptly and escalate when necessary to minimize service disruptions.
Stay updated on new automation capabilities, industry best practices, and opportunities to optimize or expand the automation landscape within customer service operations.
Team dynamics:
daily interaction with member operations teams to understand needs and e