We are ktsa – kpmg technology services americas.
a service delivery center of kpmg us, with offices in mexico city, guadalajara, and a growing network of remote talent across the country. We deliver high-value technology, consulting, and corporate support services to kpmg us and its clients.
at ktsa, our employer value proposition is clear: explore .
explore isn’t just a word — it’s how we grow, lead, and thrive. It’s the mindset that drives our culture and shapes every opportunity:
* experience a collaborative, inclusive, and multicultural workplace where you belong.
* excel by creating impact and leaving your mark on global projects.
* expand your potential with real career paths, learning programs, and mentorship.
* express your individuality — come as you are, and thrive as your authentic sel
responsibilities
* assist and/or lead periodic it disaster tests.
* participates in dr exercise planning process, execution, and post-test activities. Collaborate with it dr leads and key business stakeholders to develop the dr exercise reports and gaps remediations resulted from dr exercises.
* being available (on-call and/or stand by) during shift and after hours to coordinate recovery activities during a major outage or actual it disaster.
* be an advocate for assuring it disaster recovery plans includes the recovery procedures and application configurations needed to respond to a real outage or disaster for re-stablishing the business operation in the disaster recovery site or alternate region.
* participates in gap analysis on drp/bcp to identify areas of opportunities and collaborate in the implementation to close efficiency gaps.
* collaborate in the development of business cases for the use of automation to improve drp/bcp efficiency, reduce risk, increase resiliency, and reduce costs.
* monitor and report on it disaster recovery team’s service key performance indicators (kpi’s)
* participates in post incident analysis disaster/outages for drp/bcp improvements.
* manage the business technology resilience team’s data, metadata, and documentation.
* collaborate on it disaster recovery initiatives to enhance internal services consumed by stakeholders.
* participates in the continuous improvement program and internal forums promoting new technologies, best practices, and methodologies to enhance the it disaster recovery process.
qualifications
* proven experience in dr test planning and execution, with continuous improvement focus.
* working knowledge of it dr automation tools (preferred).
* strong process orientation, including itil itscm and agile methodologies.
* industry-recognized certifications in it dr/bc disciplines (preferred).
* strong verbal and written communication skills; able to collaborate effectively across all organizational levels.
* ability to prioritize tasks, managing multiple priorities and concurrent initiatives.
* demonstrated problem-solving and solution-oriented mindset.
* adaptable and responsive to evolving business needs.
* ability to translate business requirements into service improvement initiatives.
* experience with crm tools supporting it disaster recovery exercises (preferred).
and because we know that thriving at work also means thriving in life, we back this mindset with ktsamás, our total rewards program, designed to support your well-being, goals, and personal milestones.
expand your possibilities with ktsa through ktsamás, where you can access:
* extended maternity, paternity, and adoption leaves
* learning opportunities, training, and certification programs
* extended marriage leave and daycare support
* wellness and employee assistance programs (eap)
* comprehensive medical plan, life insurance, car insurance, and funeral assistance
visit to learn more.
at ktsa, we celebrate and support everyone’s individuality. We do not discriminate against any race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, or disability. We are supportive of helping you to achieve a balance between your home and work demands. We are happy to discuss specific requirements and our range of flexible working arrangements could be of interest. Please ask to find out more. We strongly state that we do not require a certificate of non-pregnancy or hiv in order to participate in any of our processes.
explore ktsa, we dare to be different!
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