Job description summary the associate director, web operations will be responsible for managing and optimizing website operations as part of studio operations. The solution is designed as an “in-house” capability for website design and authoring operations across all us-promoted brands, ensuring full compliance on all related assets and achieving measurable operational efficiencies, quality, and cost-saving goals. This role will ensure the in-house service establishes all capabilities with consistent standards and processes that are fit for purpose. The role will manage the production process, drive adoption, and enable operational and delivery excellence to meet the evolving needs of the business. It will be a key interface driving operational excellence across integrated marketing operations (imo), holding companies, and all related stakeholder parties. The role will lead co-located teams (us, india, mexico, ireland, etc.) to continuously enhance and elevate web operations to ensure excellence, consistency, and efficiencies. By partnering with imo colleagues and other functions, it will enable the mo function to operate more strategically, with agility, speed, and execution excellence. As an internal organization, studio operations will drive value for our stakeholders, coordinating across the network to support the novartis mission to improve patients’ lives. Job description key responsibilities leadership: lead delivery, governance, and operations of the centralized web operations services end-to-end, including active leadership and visioning, planning, implementation, operation, stakeholder, and communication management, to ensure it meets time, cost, and quality requirements. Channel expert: utilizing your comprehensive content management system (cms) knowledge and expertise to lead and guide best practices in website management. You will provide strategic insights and direction to ensure the highest standards of web operations, driving continuous improveme...