We are seeking a creators account manager to spearhead our invoicing automation program and enhance the creator experience.
qualifications
1+ years of program or project management experience
knowledge of sql and advanced excel (array and statistical formulas)
experience using data to influence business decisions
speak, write, and read fluently in english
knowledge of analytics & statistical tools such as sas, powerbi, sql & etl dw concepts
knowledge of visualization tools such as tableau, datazen, ssrs
experience in back office operations, escalation management and troubleshooting environments
key responsibilities
develop and execute business and marketing strategies for creator invoicing and payment workflows, including performance optimization and backlog management.
drive adoption of automated invoicing solutions to enhance payment efficiency.
spearhead marketing initiatives to achieve invoicing and payment excellence.
cultivate and maintain partnerships across finance, legal, tech, finops, tax, compliance, and customer service teams.
create and implement comprehensive invoicing and payment training programs for creators.
monitor and analyze performance metrics to deliver actionable insights.
orchestrate creator communications through newsletters and marketing channels.
manage strategic partner onboarding and cultivate creator relationships.
conduct quarterly satisfaction surveys and implement feedback-driven improvements.
resolve payment disputes and oversee invoicing reconciliation processes.
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