*are you ready to make it happen at mondelez international?*join our mission to lead the future of snacking.make it matter.*you work closely with functions and business units to develop roadmaps and to plan agreed-to outcomes.in this role, you ensure that commitments are met, and serve as the point of contact for mondelez international digital services.*how you will contribute*you will serve as the point of contact for issues and challenges that arise in the processes used in the shared services team and/or with third-party suppliers.in addition, you will support internal and external continuous improvement initiatives and manage business projects through to completion.you will also provide business consultancy and manage operational processes by ensuring that key performance indicators and performance management targets are met, and by sharing best practices and taking responsibility in the super key user community.*what you will bring*a desire to drive your future and accelerate your career.you will bring experience and knowledge in:- shared services in a global environment- building and maintaining effective partnerships with internal stakeholders and suppliers- customer service and effectively leading relationships with demanding customers- communicating effectively, organizational, problem-solving, analytical and multi-tasking skills- operating effectively in a changing environment and using initiative and personal resourcefulness to proactively manage contingency or "emergency" situations- using data to make recommendations and decisions- key performance indicators, managerial reporting, forecasting and budgeting*.*no relocation support availablebusiness unit summary- our latin america region is comprised of four mondelez international business units: brazil, méxico, southern cone (which includes argentina, uruguay and paraguay) and wacam (which includes 12 south american countries and the u.s. territory of puerto rico); and one stand-alone market: venezuela.we have approximately 20,000 passionate employees who put in all their energy, hearts and souls to create, market and sell our global iconic brands and beloved local jewels such as _lacta_, _field_ and _terrabusi_ among others.we are known for our resilience and good humor and live our purpose with passion and commitment.mondelez international is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.job typeregularrelationship managementglobal business services