POSITION OVERVIEW:
* Oversee each station inbound/outbound air/ocean/road day to day operations.
* Troubleshooting for operation issues.
* Set up and implement operation process.
* Set up KPI to control operation service quality.
* Liason with overseas station provide service with Mexico and USA
* Coordinate with MD, provide necessary BI report.
KEY RESPONSIBILITIES:
* Manager to oversee day to day operations.
* Train new personnel in logistics and operations software. (Cargowise)
* Coordinate logistics shipment import/export, air/ocean, warehouse and trucking.
* Provide customer service and problem/conflict resolution.
* Manage client on-boarding and maintenance specific to Freight, including Audit, Freight Pay, and TMS, as well as implementation of new services for existing clients (less-than-truckload, international, freight forwarding, warehousing, and/or truckload)
* Manage client off-boarding specific to Freight (less-than-truckload, international, freight forwarding, warehousing, and/or truckload)
* Manage overseas audit process, ensuring accurate auditing of our clients Freight invoices according to company and client specific SOPs
* Manage direct reports with responsibilities for Freight Audit and Managed Services
* Perform data analysis for clients in relation to Freight shipments
* Manage Freight RFPs for clients including bid preparation, rate comparison and analysis, as well as implementation of new carriers
* Identify and implement continuous improvement ideas to enhance our processes and technology offering related to Freight Audit, Freight Pay, and TMS
* Manage Special Projects as assigned
Required
* English fluent to communicate with China Team,
* Able to thrive in a fast-paced environment and effectively prioritize numerous responsibilities
* Able to anticipate needs and provide solutions
* Able to work within an environment of frequent interruptions, conflicting priorities, and varying workloads
* Able to observe strict confidentiality in all aspects of services provided
* Able to interface effectively with a wide variety of internal and external clients, demonstrating strong interpersonal skills
* Able to stay organized and maintain detailed and updated records, as well as prepare required documentation to report to your supervisor
* Able to demonstrate effective time management skills
* Bachelor’s degree or equivalent related work experience
* Knowledge of logistics trade terms
* Familiarity with import/export procedures and regulations
* Excellent verbal and written communication