Hotel brand: location: mexico, guadalajara
an amer functional role that makes significant revenue contributions to the amer region. Providing comprehensive consultations and resolutions to global sales, and their managed accounts. In doing so, fostering key account relationships with both the key account and ihg sales team, as well as hotel owner/ operator and management company relationships. Handle incoming/outgoing time-sensitive, revenue-generating requests, as well as account-specific projects. Provide escalation support for our accepted managed accounts throughout the amer region. Drive incremental revenue for our managed accounts by providing outstanding service, prompt responses, and a reliable team of support to book their business in our hotels. Provide support around educating our hotels on our key accounts booking at their hotels.
key accountabilities
* responsible for generating high-volume revenue for selected, critical needs, accounts.
* ensure all inquiries are handled within the fast-paced time frame and to the client's expectations.
* responsible for managing the relationship between the ihg managed account and the key account manager.
* collaborate sales efforts cross-regionally, across departments, and/or across market segments as required to coordinate actions against defined accounts.
* design, produce, and maintain appropriate sales reports for internal stakeholders and external key accounts.
* develop and maintain an accurate knowledge base of assigned accounts.
* accurately track each request and all revenue associated.
* provide accurate and timely responses to inquiries placed by both internal and external partners needing assistance.
* complete special projects as required.
education
bachelor's degree in hotel management, business, education, or a relevant field of work or an equivalent combination of education and work-related experience
experience
requires individual with 5 or more years of s&m experience at corporate or at hotels
technical skills and knowledge
* 5-10 years of progressive work-related experience with demonstrated proficiency in hotel sales operations. Technology proficiencies are also a must.
* experience and knowledge of hotel sales; of rules, practices and of applicable systems and programs.
* strong clear, concise and succinct communication skills, including adapting both verbal and written communications to the needs and level of user. This includes internal teams and partners, hotel director of sales, hotel general managers, management executives and hotel owners.
* must be able to demonstrate and execute strong troubleshooting skills with attention to detail.
* strong technical skills to support and troubleshoot system connections between ihg and partners.
* must have knowledge and application of hotel systems, programs and training principles and procedures.
* demonstrated ability to keep current with industry trends/changes.
* must have and be able to demonstrate problem-solving and time management skills.
* must have and be able to demonstrate attention to detail and ability to manage multiple tasks/clients required.
* ability to create and sustain high-impact, trusted relationships.
* essential to have and maintain strong technical skills.
* ability to make connections across the business.
* strong english communication skills written and verbal.
* strong technical skills including excel, powerpoint, outlook and microsoft teams.
please note that this is a hybrid position and requires going to the guadalajara office 3-4 times per week.
if you're interested, please apply with your resume in english.
who we are
at ihg hotels & resorts, we work together to deliver true hospitality for good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at ihg is the perfect way to broaden your horizons. You'll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there's room for you at ihg.
over recent years, we've transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
we are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That's why here at ihg, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that's why leaders work with teams to determine how and when they collaborate.
we provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our mywellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always room for you to belong, grow and make a difference.
our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. Ihg hotels & resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'apply' button. Start your journey with us today.
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