If you’re looking for a career where you can make a real impression, join our global service center (gsc)- hsbc and discover how valued you’ll be.
We are currently seeking an experienced professional to join our team in the role of
production support manager
role purpose
the potential candidate will have dual responsibilities as an individual contributor and as a team lead.
Main activities:
in the individual contributor role, the individual will:
day-to-day support in ftp north america production systems.
Monitor production environment and applications and provide level 1 support to ensure high performance and availability.
Knowledge of incident management, problem management, root cause analysis, resolution and reporting.
Follow up with local and core teams on source system processing.
The nature of the role may require a close working contact with regional it and cto colleagues across the group, globally.
Providing production updates in daily turnover calls.
Experience working in control-m/unix is mandatory and knowledge on datastage/peoplesoft will be added advantage.
Individual will be responsible for vulnerability management. Including reporting, patching and encouraging automation of such activity
in the team lead role, the individual will:
mx based team members of the us core ledgers application
ensure team remains motivated
manage top time and various line management duties
ensure compliance with training and local procedures
requirements
-bachelor’s degree required, engineering/technical degree preferred
- minimum of 7 years of hands-on application development/production support experience, oracle, db2, service management, shellscripting, patching, onpremise
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