About codi
codi is redefining office space through our office-as-a-service model, offering startups and growing teams fully managed offices without the hassle. From furniture and cleaning to tech support and consumables, we handle it all—so our clients can focus on what matters most: their business.
about the role
we’re looking for a sharp, reliable, and service-oriented support agent to be the first line of response for clients when issues or questions arise about their office. Whether it’s a maintenance concern, a wi-fi issue, or a supply request, you’ll ensure that each interaction is handled with speed, professionalism, and care.
what you’ll do
* monitor and respond to inbound support tickets via email, chat, or helpdesk platform (experience with zendesk, hubspot) within 15 minutes
* troubleshoot issues related to the office space, consumables, internet, and other facility-related concerns
* coordinate with internal teams or vendors to escalate and resolve issues promptly
* maintain accurate records of conversations, steps taken, and resolutions
* proactively and timely follow up with clients to ensure their concerns are fully addressed
* proactively identify patterns or recurring issues and flag them for internal review
* assist in updating support documentation and internal faqs as needed
* monitor the ai chatbot responses to clients and make internal recommendations to improve the response or workflow
who you are
* tech-savvy and comfortable navigating multiple platforms and tools
* able to wear a “detective hat” when seeking answers for responses to clients
* calm under pressure, especially when juggling multiple requests
* service-first mindset—you care about solving problems and making clients feel heard
* high empathy with clients
* clear, professional communicator with strong written and verbal skills
* detail-oriented, dependable, and efficient
* not afraid to ask questions internally when they come up and seek help
* adaptable and solutions-driven, with a can-do attitude
requirements
* 2+ years experience in a customer support or client-facing role
* familiarity with ticketing systems (hubspot, zendesk, or similar)
* excellent written english
* comfortable with basic troubleshooting and coordinating with operations teams and external sources
* able to work u.s. business hours reliably (9am et - 8pm et)
nice to have
* experience in a tech-enabled service company or fast-paced startup
* exposure to facilities, office management, or property support environments
* basic knowledge of google workspace, notion, and slack integrations
salary & benefits
* $1000-$1900/mo, full-time
* laptop provided after 3 months