The castolin eutectic group is a global leader and pioneer in wear protection, repair and joining technology.we produce and sell high-quality welding and coating consumables, welding equipment and services.we enable our customers to achieve sustainable and resource-saving production by extending the service life of machines and systems and by reducing maintenance and spare parts costs.we thus make a significant contribution to industrial sustainability.castolin eutectic has been manufacturing in mexico for 50 years.we are based in a purpose-built facility in cuautitlán izcalli, mexico city.reporting to the operation director and working closely with the global quality director, the quality manager has an important role in the organisation; ensuring that we offer products of the highest quality to our customers.*main responsibilities*:- be an advocate of company values and an ambassador for quality stewardship across the site.- lead the eutectic mexico quality assurance team, having overall responsibility for quality and providing the team with motivating leadership and clear direction.- set standards in line with the castolin eutectic quality management system, industry norms and customer requirements.- ensure that products are compliant with specification and are fit for purpose.- implement quality procedures and production controls at every stage in the production process, monitoring and trending control point data to ensure that production processes are tightly controlled.- manage and plan quality control and inspection activities across the site.- drive quality & efficiency into manufacturing and supply chain operations and processes.- work with the global quality director to grow and develop the quality management system, with a focus on the use of quality tools and in line with the company's commitment to continuous improvement, excellent product quality and best-in-class customer service.- ownership of the site quality management system.- maintain iso *: * quality management system to ensure compliance.- management representative to audit bodies, and auditor, with responsibility for internal audit process and coordination with audit bodies for external audits.- responsible for dealing with all aspects of customer complaint and non-conformance management.- rigorously focus on eliminating product non-conformances, logging and reporting them to the site leadership team, determining root cause and implementing corrective actions and preventative actions - and ensuring that these are fully validated through non-conformance review.- actively work to eliminate product and process non-conformances, product defects and waste - resulting in an acceptable cost of quality and cost of poor quality.- put in place an effective quality inspection process where both the quality inspectors and the production operators are fully trained in production processes and product inspection and evaluation techniques.- support the supplier evaluation and development process with quality input.- report quality findings and issues to senior management on a daily basis.- compile quality information for input to the management review.- participate in meetings held at various levels in the organisation.- lead the objectives setting process for quality assurance team employees.- lead the performance and development dialogue process for quality assurance team employees.- 3rd level degree in a science or engineering related discipline with a minimum of 5 years' experience.- excellent knowledge of iso standards and the iso certification process.- people management and people development skills- excellent communication skills, both written and verbal.- team working across all functions.- competence to build and effectively manage interpersonal relationships at all levels.- strong planning, organising and time management skills.- change management & influence experience.- developing & coaching individuals/teams