It help desk support
hoy
descripción y detalle de las actividades
* computer support - must know windows (xp - 10) - basic networking - wireless understanding - must be able to support any computer / printing / connectivity issues - knowledge of camera security systems is a plus - microsoft office
experiência y requisitos
* high school or ged
* 1 to 3 years experience
* bi-lingual
organización
femsa, s. de r.l. de c.v.
giro
manufacturera
actividad principal
elevadores hidráulicos
número de empleados
1800
área administración
contrato permanente
turno diurno
jornada tiempo completo
estudios carrera profesional
inglés hablado: 90%, escrito: 90%
sexo indistinto
it help desk support specialist
hoy
responsibilities:
* assisting offices in multiple states to ensure that computers and networking are in place
* working closely with corporate support teams
* managing multiple projects
* working with senior management to support the execution of company strategy
* assisting with the integration of new locations, as added
* providing it support for the entire organizations
* additional responsibilities, as necessary
requirements:
* 1-3 years in a similar role preferred.
* strong knowledge of computer systems
* 1-2 years of office 365 experience preferred
* associates degree in it or other related fields required, new grads are welcome to apply!
* ability to work both individually and as a member of a team
* functional knowledge of remote access, networking, apple mobile device management, and pc configuration
* proven high level of problem solving, critical thinking and implementation skills
* basic knowledge of various video surveillance systems, such as honeywell and hikvision
* basic knowledge of voip systems
benefits:
* imss 100%
* vacations (after the first year)
* christmas bonus
* paid training
* weekends off
* mexican holidays off
pay: $4,500.00 - $5,500.00 per week
help desk specialist level 1
hoy
viamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the united states, and over 100,000 locations in 50 countries. At viamericas, our ultimate objective is to help immigrants succeed and improve their lives by providing the highest quality financial services. We are always seeking top talent - experienced individuals who embrace our core values of respect, innovation, integrity and impact.
descripcion del puesto:
el especialista en soporte y help desk, es responsable de entregar la labor de inicio a fin, acorde con los níveles acordados y con los níveles de servicio requeridos para it, al trabajar con el usuario final y el equipo de tecnología, el especialista se asegura de analizar y resolver.
funciones y responsabilidades:
* desarrollar estrategias de servicio para migrar los problemas de software, hardware y redes.
* detectar y solucionar los problemas de it a través de los canales telefónico, web y local
* asegurar que todos los incidentes se resuelvan contra los sla’s
* informar en tiempo con helpdesk y soporte usando las métricas, para tickets relacionados
* evaluar con it y personal del negocio, para discutir el impacto de los incidentes en nuestros productos y servicios.
* rastrear y reportar todos los incidentes abiertos y cerrados al líder del grupo
* desarrollar normas de apoyo, procesos, procedimientos y directrices del negocio para el manejo de incidentes
* evaluar los “trade-offs” entre los temas utilizados, criterios de valor y su impacto de riesgo.
* proactivamente aprender y entrenar a otros miembros del equipo, sobre nuevos productos y tecnología de servicio.
requisitos y conocimientos:
* tecnólogo en informática, tecnólogo en sistemas o carrera a fin.
* excelente habilidad de comunicación verbal escrita.
* fuerte ética en atención a clientes.
* habilidad para priorizar problemas y resolverlos rápidamente.
* excelente habilidad para analizar y resolver problemas.
* habilidad eficaz para gestión y politización de proyectos
* conocimiento pragmático de los sistemas operativos comunes, bases de datos, redes y otras tecnologías de la información.
* experiência en el uso de software para soporte con tickets
* experiência con la solución de problemas y saber escalarlos
* familiarizado con itil o frameworks relacionados.
condiciones de trabajo:
* esta precisión se requiere para cubrir fines de semana y por las tardes. Y en algunas ocasiones puede ser requerida disponibilidad fuera del horario. En forma periódica para apoyar temporadas altas.
* bilingüe: deseable. Buena habilidad de comunicación oral y escrita, ya sea en inglés y en español. Capacidad para hablar con claridad los mensajes en inglés y español.
come work for industry leaders! We are the fastest growing company in the industry, with best in class products. We offer an environment of growth and learning that will help you to grow your potential and develop as a professional.
hoy
purpose and scope:
knowledgeable, developing intermediate level technician performing normal functions under general supervision. Performs scheduled and unscheduled semi-routine repair, maintenance activities and operational condition of all medical equipment, water systems and the physical plant in assigned facilities that ensure patient safety and staff operating equipment in accordance with company policies and procedures, manufacturer’s documentation, industry standards and local, state and federal regulatory requirements. Performs cost containment activities related to repair and maintenance and monthly technical cqi/qai duties. Functions as an equipment “trouble-shooter” to identify and ensure resolution to problems.
principal duties and responsibilities:
under general supervision, performs moderate scope semi-routine tasks in nature requiring full knowledge of general aspects of the job, including but not limited to the following:
repair and maintenance:
* performs and/or oversees timely maintenance, troubleshooting, and repair activities to water treatment equipment, dialysis equipment, ancillary equipment, test equipment, and the physical plant as required and recommended by the manufacturer and established company policy and procedures, including maintaining aesthetics of the equipment and water room.
* coordinates and completes scheduled and unscheduled repair and maintenance of physical plant by company approved vendors.
* oversees maintenance of all ancillary devices assuring it follows manufacturer’s recommendations and in compliance with company policies and procedures, industry standards and local, state and federal regulatory requirements.
* acts as equipment “trouble-shooter”, identifying where problems exist and recommending resolution as needed utilizing acquired knowledge of company machinery, equipment, and systems.
* purchases and maintains an inventory of service parts using approved sources and ensures rga and warranty parts are returned in a timely manner.
* performs water/dialysate sample collection and processing, and reviews, evaluates, and reports quality results per applicable policies and procedures.
* documents all daily, weekly, monthly repair and maintenance activity/repairs per applicable policies and/or procedures.
* oversees and updates project tracking or other company tracking/documentation systems as assigned.
regulatory compliance:
* performs monthly technical cqi/qai duties. Analyzes, assembles, and assimilates information and data for the cqi/qai process and leads technical discussion, including reporting outcomes and creating and implementing improvement plans.
* collaborates with facility staff to ensure all regulatory and osha requirements are met.
* reviews water system documentation to verify compliance (i.e. readings are within parameters).
* performs daily, weekly, and monthly trend analysis on the water system, anticipating appropriate action to assure system functions as designed.
* identifies instances where company policy and procedures are not being met including escalation of issues to next level management.
medical supply inventory:
* manages program’s medical supply inventory by managing par values, making sure program has the correct inventory to support the patient treatments, performing physical inventory counts and generating a physical inventory report.
miscellaneous, operational and educational:
* must maintain water treatment equipment qualification by completing annual water training.
* supports clinical education by administering return demonstrations during annual water training.
* must maintain current required certifications.
* monitors and reviews patient care staff’s technique for testing water system, assuring tests and documentation meet policy and comply with manufacturer’s specifications for the devices and test equipment used.
* attends and successfully completes all technical training programs required by state/federal regulations and company policy. Refer to biomedical technician career pathway department operating guideline for full list of training requirements.
* transports equipment as needed.
* escalates issues to supervisor for resolution, as deemed necessary.
* acts as a mentor, role model and resource for technical staff by setting an example of appropriate behavior, work habits and attitudes towards patients, coworkers, and management.
* at supervisor’s discretion, assists technical staff with general tasks that require a better understanding of functions and provides mentorship and training to new technical staff.
* other related duties as assigned.
physical demands and working conditions:
the physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- employees are required to take t
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